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With a sharp focus on data integrity, quality and efficiency, the individual may perform operational task work in support of a specific customer, vertical segment or within a centralized operations center. Specific responsibilities will vary depending upon the type of assignment

DUTIES AND RESPONSIBILITIES The duties and responsibilities of this position consists of, but are not limited to, the following:
-With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
-Monitor task boards and assigned email accounts to respond to customer and carrier requests.
-Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
-Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.
-Validate and ensure the accuracy of load data in systems according to CHR and customer standards Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS
Required:
-High school diploma or GED Previous
-Customer service experience