Job Title: Operations Coordinator

Job Description

The Associate Operations Coordinator for the Centralized team performs basic operational tasks that enable us to meet the transportation needs of customers and carriers through internal communication. With a sharp focus on data integrity, quality, and efficiency, the individual may perform operational tasks in support of a specific customer, vertical segment, or within a centralized operations center. Specific responsibilities will vary depending on the type of assignment.

ResponsibilitiesWith a focus on quality and efficiency, execute one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.Monitor task boards and assigned email accounts to respond to customer and carrier requests.Document events using knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training.Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary.Validate and ensure the accuracy of load data in systems according to company and customer standards.Complete other duties or responsibilities as assigned.Externally, confirm to the shippers/customers that items in process are being scheduled, reply with carrier info, and relay tracking updates.Essential SkillsHigh School degree or GED equivalentProficient in Microsoft Office (Word, Excel, and Outlook) and strong internet skillsEffective communication skills, both verbal and writtenStrong attention to detail and accuracyAbility to prioritize, multitask, and manage time effectivelyWork Environment

This is a first shift opportunity with hours typically from 7/8am to 4:30/5pm with some flexibility. Initially, the role requires 5 days a week in the office for the first 3 months, after which it transitions to 4 days in the office.

Pay and Benefits

The pay range for this position is $20.00 - $21.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Green Bay,WI.

Application Deadline

This position will be accepting applications until Feb 1, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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