Operations Director Job ID 188539 Posted 22-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Dublin - Dublin - Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Regional Operations Director for one of our clients in the technology sector to join the team operating across 6 countries in Europe, Middle East and Africa and to be located in one of 18 client offices in Dublin or GWS Office. Reporting into the Alliance Director, the successful candidate will be responsible for overseeing all operational and financial activities associated with running the account in 6 countries in EMEA (4m sqft/54 locations) with a P&L of circa $40m. The role will ensure the operational proficiency in managing sites and the account across various countries delivering a full range of FM services: soft and hard services, assignments, optional services, energy & sustainability and projects. **Key accountabilities:** + Commercially astute to oversee all financial activities associated with running a $40+ M account + Line Manager 5 Senior Facilities Managers + Be responsible for the P&L performance and all associated cost controls for the account. + Ensure the planning arrangements are in line with forecast/s and profit targets + Be responsible for the generation of cross selling business of other lines of CBRE business + Able to challenge and improve all aspects of cost and performance of the business + Demonstrate strategic planning ability + Ongoing development of the relationship with client and their teams to ensure full understanding of the clients’ needs, through effective relationship management. + Utilising strong communication skills, establish a proactive communication, reporting and working style in line with client requirements. + Identify growth opportunities and realise these. + Ownership and ongoing development of the account financial / commercial plan + Enabling supply chain consistency within the operating region + Adopt a “one team approach” by integrating supply partner management + Maintain open, professional relationships with the client’s supply partners + Demonstrate excellent influencing techniques at a senior level. Be a strong negotiator and demonstrate excellent networking skills + Create a customer responsive culture providing solutions + Customer facing and presentation skills essential + To provide best practise along with an effective and efficient service in response to changing customer needs. Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service + Ensure account savings glidepath is achieved + Manage and implement account strategic development plan. + Create and develop account succession plan & innovation charter + Represent account and within local regional division + Meet KPIs and contractual obligations **Experience Required:** + Previous operations experience in developing and delivering complex property/ facilities management outsourced solutions to multi-national corporate clients across multiple countries and managing multiple services + Proven leader of people, business and operations who motivates teams to effectively deliver operational targets + Enthusiastic and confident professional with excellent ability to set deliverables, lead people through influence, demonstrate organizational and leadership skills + Hands-on general management experience in delivering services and profitability in a FM arena, responsible for 100 - 150 staff and having been responsible for P&L circa $40m + A good understanding of contracts and negotiations with strong organisation and communication skills + Able to solve advanced problems and effectively deal with a variety of options in complex situations + Highly customer focused, with good Customer Relationship Management experience + Combination of a bachelor’s degree in engineering, business, real estate and/or operational experience in facilities management. Master’s degree also desirable + Skilled communicator in large groups and one-on-one + Strong leadership and management experience in Facilities Management related business within the Region + Flexibility to travel according to needs + Ideally the ability to speak several languages **Country Scope:** United Arab Emirates Austria Switzerland Czech Republic Germany Denmark Egypt Finland Ghana Greece Croatia Croatia Hungary Israel Italy Kenya Lithuania Luxembourg Nigeria Netherlands Norway Poland Qatar Romania Romania Saudi Arabia Sweden Turkey South Africa CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)