**About us** Cigna is one of the world’s leading providers of health care and expatriate employee benefits. Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa and Asia Pacific. For our Cigna Healthcare Spain (domestic business) we are looking for a Head of Operations. **Your job** As Operations lead in Spain, you will be heading up all the operational areas at Cigna Healthcare Spain (Customer Service, Enrollment & Fulfillment, Claims Management and PMO area), managing close to 100 headcounts. It will be valuated a customer centric mind-set that will ensure the contribution to our overall strategy. You will directly report to the CEO and will be a member of the Spanish Senior Management Team and Executive Board. Your role will be to: + Deliver the day-to-day business unit management for Operations in Cigna Healthcare Spain developing and implementing policies and procedures, monitoring performance metrics, and ensuring compliance with industry regulations. + Ensuring that operational processes are in place and work efficient and effectively, and review systems operational capabilities to make recommendations, to automate tasks and to enhance efficiencies. + Manage effectively capacity plans, keeping oversight of staff level requirements, and implement strategies to improve productivity. + Lead the customer journey map throughout the company to make improvements in the customer experience. + Work collaboratively with the other Spain Domestic Heads of Departments and wider stakeholder network across Cigna International Healthcare. + Motivate individuals and your teams collectively to achieve agreed productivity, turn-around-time, quality and client & customer satisfaction targets, creating an environment that encourages and delivers success + Inspire your team whilst developing your team members to the next level. + Use data insights to challenge day-to-day operations, and build a continuous improvement mindset. + Overseeing the PMO area to proactively assisting the business in the develop and implementation of the annual set of innovative projects. + Produce meaningful, and accurate management reports, including trending and enhancement activities with quantification of operational impacts. + Develop/maintain proactive business relationships, both internally and externally, to ensure a seamless delivery of service, and be aware of the market new trends, digital and operational tools, to leverage innovations within Cigna. + Manage the implementation of new contracts with the support of the subject matter experts. + Monitoring through the proper register, all the operational risks, establishing the needed controls to mitigate them. Operations Manager also plays a key role in developing and implementing policies and procedures, monitoring performance metrics, and ensuring compliance with industry regulations. **Key competences** + Minimum of 6 years’ experience leading large operations teams or other relevant experience in a Customer Operations function. + Results driven with focus on execution and delivery, and strategy oriented able to motivate leaders. + Excellent communication and inter-personal skills for managing multiple stakeholder groups. + Experience in coaching, managing, developing and motivating individuals. + Proven data analytics skills (advanced Excel, Qlikview, Tableau ...). + Fluent language skills at least in English and Spanish. + Excellent organisation, planning and prioritisation skills as well as orientated to problem-solving and process improvement. + Flexibility and adaptability to change and proactivity to assume ownership for achieving personal results and collective goals. **What we offer:** + Permanent contract. + Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. + Competitive salary plus plenty of social benefits. **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If_ _you require reasonable accommodation in completing the online application process, please email:_ _SeeYourselfEMEA@cigna.com_ _for support. Do not email_ _SeeYourselfEMEA@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._