JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operations Engineer

Corporate Solutions (Integrated Facilities Management) – SG

ROLE AND RESPONSIBILITIES

OVERALL ROLE

This position is to assist the Operations Manager in the day-to-day operation.

MAJOR RESPONSIBILITIES

Attend / Response customer phone calls, emails, support tickets and collect customer requests and dataUnderstanding networks and provide product informationPatching of switches, servers, and other ICT equipment Updating Patch Manager records according to the Vendors ReportsSolve common problems such as verification of hardware and software, installation issues, and setupChecking data centre racking / unracking and cablingEscort and manage the Vendors and organizing the works scheduleCoordinating with other departments and interactions with clientsChecking the comms rooms conditions and conduct routine inspectionsManaging all cabling and IT hardware installation/decommissioning tasks and coordinate with the Vendors for executing the worksPreparing the change requests, permits and other required documentations for the cabling and IT hardware requests

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

Thorough understanding of building services design and engineering managementStrong sense of technical services continuity, awareness of risks and impact of daily operationsAbility to identify and implement opportunities for operational efficiency / improvements and implement agreed solutionsProvide oversight to improve service levelsAbility to support Service Management and related processes (e.g., Service Request, Incident, Change)Ability to perform data centre racking / unracking and cabling, basic rack cabling tidy-up / clean-upAbility to perform hardware installations, decommission and cable installations, cable removal which include troubleshooting and testingWorking knowledge and /or experience in IT devices hardware maintenance, and break-fix supportWorking knowledge of physical Enterprise-class IT infrastructures (e.g., Servers, SANs, Networking, etc.)Working knowledge of Microsoft server hardware, networking, and Data Centre Power schemesAbility to execute the Power Maintenance EventsAbility to handle tape backup media and prepare for offsite storageAbility to perform physical audits and ensure the Service Management database is updated and accurateComfortable working in a challenging environment as part of a team and maintain business relationships to meet and exceed client expectationsComfortable managing incidents and service failuresStrong written, verbal, and interpersonal communication skills with English and local language(s)

Desirable

Microsoft / Linux / UNIX certification and/or administration experienceNetwork certification - CCNA, Network+Data Centre related certification - CDCP/S/E, CDCMP/TP

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

Demonstrates proactive & professional approach to customer service and stakeholder engagementAbility to interact with a wide range of client staff, including senior levelsAbility to manage conflict and balance between client and firm requirements

People Management and Team Leadership – ‘I am a Team Player’

Ability to deliver requirements through a remote matrix-reporting team effectively, promoting open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

Excellent planning & organizational skills to prioritize work and meet tight deadlinesProven ability to manage multiple and complex operational matters on a daily basisProvide oversight to improve service levels. Train, mentor, and suggest improvements / modifications to training programs

Problem Solving & Strategic Thinking – ‘I am Innovative’

Capacity to deal with ambiguity and solve complex problems effectivelyAnalytical proven ability to solve problems using a quantitative approachProven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Attention to detailStrives for compliance while being agile to adapt to business needs and changeNatural communicator who enjoys engaging at all levelsSelf-motivated and confidentExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoWorks well with diverse teams from various countries/cultures

KEY STAKEHOLDERS

Client Representatives

INDIRECT REPORTS

 --

REPORTING TO

Operations Manager

Indirect report to the APAC Regional Engineering Director

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.