The Opportunity:

The Operations Engineer/ServiceNow Platform Engineer works in the office and oversees the effective installation and performance of the ServiceNow platform and infrastructure as one of Fisher Investment's Core Enterprise Platforms. You will be also responsible for discovery, maintaining, monitoring, and analyzing system components, and making recommendations to improve the platform and implementing changes, based on our release cycle. You will report to the Team Lead.

The Day-to-Day:

Support the ServiceNow platform technologies and solutions across the technology environment end-to-end to effectively monitor and manage the reliability and stability of the various product capabilities and application solutionsManage the efficient daily operations and maintenance of the ServiceNow platform with best practices, automation and orchestration capabilities to ensure effectiveness of the ServiceNow platformProactively identify areas for improvement and leads the effort in standardizing, streamlining, and enhancing processes that support adoption and growth of ServiceNowResponsible for platform release lifecycle, application deployments, and providing root cause analysis of chronic or repeat incidents on the platformTroubleshoot and configure various technologies within Fisher's Core ServiceNow productMonitor system availability, performance, and service levelsResolve issues, alerts and incidents in the daily Infrastructure Operations and any issues escalated by technology or partners based on predefined service level agreements. This may require collaboration with other technology partners in network, telecom, and based on system availability, performance, and service levels (tier 2-3 operational support)Oversee communication and coordination with users and other groups on lapse in services, performing cause analyses, and receiving patching details and application deployment packages from ServiceNowEscalate unresolved issues accordinglyProvide international and 24/7 support with on-call duties and working a flexible off-hours schedule for planned and unplanned maintenance

Your Qualifications:

ITIL v3 or ITIL v4 certification requiredServiceNow Certified System Administrator certification requiredAt least 5+ Years of Solid technology ServiceNow platform experienceFamiliarity with Windows, Cloud specifically Azure/VNext, Linux installation/configuration/discoveryExperience scripting in the following: PowerShell/Python/JavaScript/Ruby/PerlBachelor's degree in a technical discipline or equivalent combination of education and experience

Compensation:

$70,000 - $140,000 base salary per year in the state of WA - New hires should expect to start at the lower end of the range depending on experienceEligible for a discretionary bonus based on firm and individual performance

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

100% paid medical, dental and vision premiums for you and your qualifying dependentsA 50% 401(k) match, up to the IRS maximum20 days of PTO, plus 10 paid holidaysFamily Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder careThis is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER