Key Responsibilities
Continuous Improvement Support:
Assist in identifying process improvements to enhance operational efficiency and effectiveness.
Lead projects to reduce waste and improve productivity.
Contribute to fostering a culture of continuous improvement within the organization.
Process Optimization Assistance:
Analyze current operational processes and provide recommendations for improvement.
Develop and implement standard operating procedures (SOPs) to ensure consistency and quality.
Use data to support workflow optimization and reduce bottlenecks.
Performance Monitoring:
Assist in establishing key performance indicators (KPIs) to monitor and measure operational performance.
Conduct regular audits and assessments to ensure compliance with established standards.
Support the preparation of reports and analysis on performance metrics and improvement initiatives
Training and Development Support:
Help foster a learning environment that encourages staff to develop new skills and adopt best practices.
Support the development of training materials and programs to enhance operational competencies.
Cross-Functional Collaboration:
Work closely with other departments to ensure alignment and integration of operational improvements, such as Underwriting, Offshore Teams, Transformation, Claims and Finance
Participate in cross-functional teams to drive projects and initiatives.
Quality Management Assistance:
Support the implementation and maintenance of quality management systems to ensure product and service excellence.
Assist in identifying and resolving quality issues through root cause analysis and corrective action plans.
Ensure compliance with industry standards and regulations.
Desired Qualifications & Skillset Bachelor’s degree in Business, Operations Management, or a related field. 2-4 years of experience in operations support, process improvement, project management/oversight or a related role. Experience in leading initiatives and projects, or process improvments Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficient in using process improvement tools and software. In-depth understanding in customer service & insurance industry standards Experience in driving business process improvements projects and/or re-engineering activities Ability to multi-task and manage various projects concurrently Eye for detail with ability to identify and trouble shoot operational issues Good stakeholder management skills with excellent communication & interpersonal skills (ability to relate at different levels and with different cultures) Demonstrate flexibility and adaptability to work in a fast pace and challenging environment Good time management Strong desire to drive service excellence Strong interpersonal skills and professional demeanor A team player with strong sense of responsibility and a “can do” attitude