Responsibilities:
• The role is located in store and reports to Sales and Service Team Leader • Handles all back office operation tasks including after sale service, CRM data update and analysis reports • Works closely with related parties on after sales service • Support Boutique Manager on all different reporting and analysis on important métiers • Support Store Management on general store administrative tasks and maintenance • Works closely with Store Management to ensure that all company policy/procedure in store are followed • Manage back-office customer service-related tasks • Assist with implementation and accurate use of Group IT Tools • Identify the system weakness of boutique and advise plan of improvement • Regular reporting to management and ensure information is well transmitted to related parties
Requirements: • At least 3 years of experience in luxury retail or at least 6 years of experience working in a multi- tasking customer-oriented environment • Motivated to learn and to improve • Proactive, self-initiated, detail minded, creative, good team player, good communication skill • Flexible, good common sense and good problem solving skill • Fluency in verbal and written English, Cantonese and Mandarin. Knowledge of French is a plus • Familiar in computer operation with very good knowledge on usage of excel