Flik Hospitality Group Salary: $25 - $27 / Hour Other Forms of Compensation: What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary The Operations Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. The Operations Experience Ambassador will support our customers and clients. They will assist either at the service desk directly or in conference/meeting rooms. They will have a level of expertise to assist all visitors quickly and can readily jump in to assist meetings when needed. Job Responsibilities: * Provide personalized and exceptional internal and external customer support with an emphasis on elevated hospitality per local Workplace standards. * Assist with any workplace position while showcasing a willingness to help wherever needed. * Intermediate knowledge of A/V technology and comfortable with supporting A/V needs. * Greet employees and visitors, welcome clients with a smile and maintain eye contact through the entire interaction. * Provides on-site welcome and assistance throughout scheduled shift for all in-house clients. * Ensure all common areas, including meeting rooms, focus rooms and café, are clean, tidy and well-organized. * Restock and organize café supplies, including snacks, coffee, tea, dishware, etc. * Maintain coffee machines, ensuring they are clean and in working order. * Track inventory and place orders to ensure sufficient stock levels. * Set up and break down meeting and event spaces, including arranging furniture. * Assist with catering orders and ensure food and beverages are appropriate setup and cleared. * Serve as backup for the Welcome Host by greeting visitors and managing inquiries professionally. * Work with Workplace Team to assist any VIP guests seeking office/meeting room technology support. * Responsible for daily walkthrough of office space and conference rooms to ensure all technology is put away neatly or readily available for any upcoming meetings including client and VIP. * Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest. * Respond to inquiries and anticipates customer/client needs. * Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications. * Maintain a strong awareness of business activity and communicate all updates with your team members. * Cross train and support Welcome desk functions * Communicate and interact effectively with all other departments. * Conduct opening and closing walkthroughs when business requires. * Contribute to the preparation of daily, weekly, and monthly reports. * Carry out instructions for security, fire, health and safety and maintain records. * Other duties as assigned. Long Description Key Competencies: * A genuine sense of hospitality, with a commitment to delivering the Rapport standards in all aspects of the Operations Experience Ambassador * The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment. * Excellent listening and oral communication skills. * Intermediate computer skills and knowledge of office technology / equipment. * Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details. * Discreet, ethical and committed to maintaining a high degree of confidentiality. * A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain. * Can think quickly on their feet and complete all tasks, when prompted by the client or guest, in a timely manner. * An aptitude for acquiring skills in technical repairs and an eagerness to learn about new products and devices. * Ability to lift and move supplies (up to 50 lbs) as needed. * Creative thinker, able to work in tandem with the client on new ideas, projects, etc. * At least 2 years of work in a professional environment providing customer support and administrative assistance. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Associates at Flik Hospitality are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information. Req ID: 1382192 Flik Hospitality Group HILARIA KWAKUMEY [[req_classification]]