At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Care Continuum Management is comprised of hospital operations specific to Case Management, Social Work, and Utilization Management, which includes over 200 staff and leaders. Under the general director of the operations manager, and with oversight from the executive director, the administrative intern supports key functions to ensure each department is optimized for staff, leadership, care teams and patients. The work is fast-paced, multi-disciplinary, and highly collaborative, involving numerous departments across the hospital and many community partners.This internship would be ideal for a candidate in a healthcare management major as it presents an opportunity to have a direct impact on inpatient hospital operations and gain experience on administrative systems like scheduling and payroll.
Qualifications
Brigham and Women’s Hospital and Care Continuum Management are dedicated to:
- serving the needs of our local and global community
- providing the highest quality health care to patients and their families
- expanding the boundaries of medicine through research
- educating the next generation of health care professional
Every employee plays an important role in providing a positive impact on the organization and the people we serve. Your work will be distinguished by demonstrating respect and dignity in all interactions with patients, families and colleagues, excellence in customer service and job performance.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
• People: Focus on serving the community through collaboration and respect
• Self Management: Accountability, professionalism and commitment to growth and development
• Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Phone triage to support care coordination requests from post-acute partners, and patients and families.
2. Work in partnership with nursing and social work directors to complete schedules.
3. Process payroll updates.
4. Pick-up and distribute of T Passes.
5. Oversees department supplies, office moves, and work order requests.
6. Processes reimbursement requests and submit expenses on behalf of Managers.
7. Issue credential packets to visiting liaisons from non-acute provider agencies, and payors.
8. Maintains office /order office supplies, keep supplies well stocked, and ensures equipment is in working order.
9. Performs general office duties, photocopying, mail pick-up and delivery, filing, etc.
10. Actual job duties may vary depending on coverage needs. Duties may include assignment of the following responsibilities or cross coverage responsibility.
Brigham and Women’s Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.
Qualifications - External
QUALIFICATIONS
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
• Perform administrative duties under minimal supervision at the highest proficiency level.
• Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
• Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.
• Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.
• Contribute to a positive team environment where differences are respected, supported and are free from stereotyping and offensive comments
• Be professional when approached about behaviors that might be perceived as disrespectful
HOSPITAL WIDE RESPONSIBILITIES:
These are required of all staff, regardless of position. Do not remove these standards. Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
EEO Statement
Brigham and Women’s Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
45 Francis Street
Scheduled Weekly Hours
0
Employee Type
Per Diem
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.