Now Brewing: operations lead, SODO Reserve

Job Summary and Mission

 

This job contributes to Starbucks success of the Roastery & Reserve Store by assisting the store managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery the Roastery & Reserve Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

 

 

Summary of Key Responsibilities

 

Responsibilities and essential job functions include but are not limited to the following: 

 

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team

Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Roastery & Reserve experience during each shift

Assists with new partner training

Contributes to positive team environment

Delivers legendary service to all customers  

Develops positive working relationships with shift team

Executes operational assignments during scheduled shifts.  Leverages functional systems consistently to support delivery of Roastery & Reserve Experience

Follows Roastery & Reserve operational policies and procedures, including those for cash handling, safety and security

Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards 

Maintains regular and consistent attendance and punctuality 

Storytelling and communication of the Princi brand, food and culture

Basic Qualifications 

Customer service experience in retail and/or restaurant environment Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays Ability to carry 35lb on a consistent basis Identify, train, and model adherence to health and safety standards at all times
 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.