Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Manager, Cheque Processing.

Principal Responsibilities

Supervise and support Domestic Cheque and International Cheque processing to ensure service quality and smooth operationManage Hong Kong Cheque team and monitor the performance of offshore Cheque teamInvestigate, escalate to management and apply remedies for operation issues and incidents in a timely mannerProvides accurate monthly reports and management reporting in a timely manner and analyzes the reports to spot out underperforming areasSupports the management and mitigation of operational risk by identification, assessment, mitigation and control of operational risk of cheque processesRaises the awareness and alertness of financial crime activities relating to cheques and reduces the potential fraud lossSupports the planning and execution of business continuity and contingency plans and performs regular contingency drill exercises in accordance with HSBC and regulatory requirementsEnsures the operation is compliant to HSBC risk policies and procedure, regulatory standard and audit requirement and fulfills all control requirement via continuous review of working proceduresIdentify and drive streamlining initiatives / projects from planning to implementation for Cheque OperationsContributes to operational efficiency, productivity improvement and customer experience and manages the ad-hoc process changes as requiredCommunicate and perform governance with various service providers

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an Operations Manager, Cheque Processing.

Principal Responsibilities

Supervise and support Domestic Cheque and International Cheque processing to ensure service quality and smooth operationManage Hong Kong Cheque team and monitor the performance of offshore Cheque teamInvestigate, escalate to management and apply remedies for operation issues and incidents in a timely mannerProvides accurate monthly reports and management reporting in a timely manner and analyzes the reports to spot out underperforming areasSupports the management and mitigation of operational risk by identification, assessment, mitigation and control of operational risk of cheque processesRaises the awareness and alertness of financial crime activities relating to cheques and reduces the potential fraud lossSupports the planning and execution of business continuity and contingency plans and performs regular contingency drill exercises in accordance with HSBC and regulatory requirementsEnsures the operation is compliant to HSBC risk policies and procedure, regulatory standard and audit requirement and fulfills all control requirement via continuous review of working proceduresIdentify and drive streamlining initiatives / projects from planning to implementation for Cheque OperationsContributes to operational efficiency, productivity improvement and customer experience and manages the ad-hoc process changes as requiredCommunicate and perform governance with various service providersExperience in banking or financial institutionsExperience in Domestic Cheque or International Cheque or other banking operationsStrong analytical and problem-solving skillsKnowledge of data and system analysisExperience in managing projects and change management skillsAbility to manage timelines and individuals with pressures and make time critical decisionsExcellent communicator, resourceful, able to work independently and in a teamExperience in vendor management is preferredProficient in both spoken and written English and ChineseShift duty is required with shift allowance

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

Experience in banking or financial institutionsExperience in Domestic Cheque or International Cheque or other banking operationsStrong analytical and problem-solving skillsKnowledge of data and system analysisExperience in managing projects and change management skillsAbility to manage timelines and individuals with pressures and make time critical decisionsExcellent communicator, resourceful, able to work independently and in a teamExperience in vendor management is preferredProficient in both spoken and written English and ChineseShift duty is required with shift allowance

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited