operations manager, Experiential Bar — Siren Retail, Chicago Market
As an operations manager of our Experiential Coffee bar (XBAR), you will lead a team of partners responsible for showcasing Roastery & Reserve craft and coffee expertise. The Chicago Roastery Experiential Bar creates a multisensory experience in the art, science, and theater of coffee. We offer many unique brew methods- from a Pour Over, Chemex, French Press, Siphon, Espresso, and a classic cup of coffee from our Clover Brewing system. The innovation continues with menu offerings including our signature Affogatos and Malts. This fast-paced environment encourages partners to develop their passion for service while working alongside a diverse team. The Experiential Bar looks to elevate the guest experience through belonging, joy, and craft as we create connections, one cup at a time.
Job Summary and Mission
This job contributes to Starbucks success by leading a team of managers and partners to deliver the Roastery Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall customer experience in the Roastery. This position also involves collaboration with peer management team, supervising and directing the workforce, ensuring customer service, stewarding product and brand quality, managing the financial performance of Roastery zones and making staffing decisions. The store manager is accountable for the customer service experience, operational quality and financial performance for all operating zones within the Roastery. The incumbent is responsible for modeling and acting in accordance with the mission. values and guiding principles of Starbucks.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Leadership - Setting goals, driving and creating plans for the work group with peer store management team, developing organizational capability, modeling how we work together and effective communication:
Leads a team of associate managers and hourly partners to deliver legendary customer and partner experiences
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience
Drives the engagement, development and performance of all members of their team
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Roastery operating to standard and to set a positive example for the store team
Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
Builds strong working relationships with the local Starbucks business market including partners, stores and leaders
Displays a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team on how to implement those plans to meet operational and organizational objectives
Responsible for coaching and developing associate managers and hourly partners to achieve business goals
Manages through unusual events to keep the store and all zones operating to standard
Sets clear expectations, delegates and communicates key responsibilities and practices to associate managers to ensure smooth flow of operations within the store overall and across zones
Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies
Provides coaching and direction to the store team to take action and to achieve operational goals
Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals
Develops a positive, respectful, productive and professional work environment
Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results:
Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements at the associate manager and hourly partner levels
Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations across all of the zones
Creates total store implementation plans based on trend analysis and local market knowledge to ensure effective execution of Roastery & Reserve program initiatives that achieve both operational excellence and business results
Follows up consistently with team of associate managers to ensure accountability to plans
Business Requirements - Providing functional expertise and executing functional responsibilities:
Builds associate manager capability to analyze zone level business trends and results and understand the total store impact.
Proactively identifies problems, embraces problems as challenges to solve and coaches associate managers to do the same
Solicits customer feedback and proactively researches local markets to understand customer and community needs.
Uses all operational tools to plan for and achieve operational excellence in the store
Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include but are not limited to Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
Ensures compliance with applicable federal, state and local laws and regulations.
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
Maintains regular and consistent attendance and punctuality
Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams:
Role models leading in service of others
Actively manages store partners by regularly conducting performance assessments and providing performance feedback through the use of performance and development tools to support organizational objectives
Challenges and inspires partners to achieve business results
Develops and maintains positive working relationships with partners
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
Basic Qualifications
5-7 years of progressively experience in retail or restaurant management in a complex environment
Experience supervising others
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to carry 35lb on a consistent basis
Ability to read, understand, follow, and enforce safety procedures
Preferred Qualifications
Experience analyzing financial reports to optimize business results
Ability to manage store operations independently
Knowledge of customer service techniques
Ability to communicate clearly and concisely, both orally and in writing
Team-building skills
Ability to build cohesive, collaborative teams
Portfolio management experience
Experience assessing talent & developing a talent pipeline strategy
Build diverse team of high performing partners
Outstanding skills in leadership, interpersonal communication, and partner development
Organization and planning skills- ability to plan and prioritize workload
Strong operational and problem-solving skills in a customer-service environment
Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems
Ability to handle confidential and sensitive information
Able to identify opportunity areas and create plans for action that control costs to optimize profits and ensure success
3-5 years Restaurant/bar management experience
Education: College degree or a closely related field may substitute for a portion of the required experience
Additional languages beneficial
21+ years of age
Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.