One Goal, One Passion - Growth is Everything at Window Nation
Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Reporting to the Regional Director, Installation Services, our Operations Manager, Installation Services oversees the entirety of their branch’s installation program. The Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.      The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields. Core Role ResponsibilitiesDevelop and manage the branch operational plan that meets the company’s goals and objectives. Manage the day-to-day activities that are required to maintain operations in a branch Assisting in improving and achieving production adherence to schedule by monitoring daily production downtime and operations efficiency, troubleshooting process and equipment operability issues, identifying root causes, and implementing solutions.  Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitabilityManage branch expenditures within budget guidelinesAnalytically review branch data and information; provide and execute on solutions when neededInspire excellence; embody our Core ValuesLead, develop and manage direct reports Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicatorsMaintain positive customer relationships; identify, monitor, and manage customer service standardsCollaborate with the regional team to identify, develop, and implement best practices and SOPsAbility to obtain or maintain all required local, state and federal licenses and certifications Basic QualificationAt least 7 years of service industry experienceAt least 4 years of progressive leadership experienceAt least 3 years experience in managing the financials of a branch/P&L Driving record that meets company’s insurance standardsPreferred QualificationsExperience with service and installation programming preferredBachelors Degree Experience with service and installation Management or related fieldAbility to accurately measure the dimensions and determine installation processes for windows and doorsKnowledge of applicable building codes and construction techniquesPrevious work experience recruiting independent contractorsHigh proficiency-level in Microsoft Office SuiteExpertise in CRMs; Salesforce or MS Dynamics experience a plusWindow Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.