The opportunity

Delaware North Parks and Resorts is hiring an Operations Manager to join our team at Nova Guides at Camp Hale in Red Cliff, Colorado. As Operations Manager, you will oversee our diverse offerings: from outdoor adventure tours to event hosting and lodging. This role demands an inspirational leader who not only understands the pulse of the outdoor adventure industry, but can balance safety, guest satisfaction, and efficiency across multiple departments. If you are passionate about outdoor adventures and have strong leadership skills, we encourage you to apply and become a part of our dynamic team.

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $68,300 - $92,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Manage day-to-day operations for snowmobile tours, ATV excursions, and Jeep adventures, ensuring optimum performance and safety of outdoor equipment and vehicles Coordinate with Fleet Manager, Venue Manager, and Sales team on maintenance, logistics, scheduling, on-site events, and overnight accommodations to exceed guest expectations Recruit, train, and supervise operations team members, conduct performance evaluations, organize regular team meetings, and foster a culture of continuous improvement and safety awareness Oversee administrative tasks including scheduling, inventory management, contract negotiations, supplier relationships, and monitor feedback to ensure high guest satisfaction Develop and implement safety protocols, lead risk management initiatives, and collaborate with marketing and customer service teams to adapt experiences based on guest insights Ability to frequently drive company vehicles

More about youBachelor's degree in operations management, business administration, hospitality management, or a related field is preferred but not required Minimum of 5 years of experience in operations management, preferably with experience in outdoor adventure, event management, or hospitality industries Proven track record in managing multi-faceted operations including team leadership, logistics, and financial oversight. Proficiency in budget management, scheduling, and regulatory compliance A passion for the outdoors with familiarity of the safety standards, equipment maintenance, and emergency response practices essential in high-risk adventure settings is preferred CPR and First Aid CertificationsWillingness to work flexible hours including weekends and holidays Must possess a valid driver's license

Shift details

Day shift
Holidays
Weekends
Evenings as needed

Who we are

Delaware North operates Nova Guides and Camp Hale Weddings located in the Vail, Colorado area. The property features a main lodge with a restaurant and retail shop. Nova Guides provides ATV/UTV guided tours and rentals, winter snowmobile and snow coach guided tours and rentals, and private fly fishing and archery instruction. Delaware North Team Members receive 50% off on meals on workdays, and 20% off retail shop items. Twice yearly, enjoy Free Family Day, offering free access to Jeeps, Snowmobiles, and Side-by-Sides. 

 

 

We accept applications on an ongoing basis until the role is filled. There is no fixed deadline to apply.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$ 68300 per year