R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Operations Manager of Patient Financial Services, you will play an intricate part in providing analytical expertise for the revenue cycle management process while identifying workflow issues and providing solutions. Every day, you will discern client problems and communicate/escalate root cause issues to appropriate parties. The Manager must be able to proactively monitor daily workflow and staff productivity while adhering to R1’s key revenue performance and quality metrics. As a member of the Management Team, you will be responsible for assisting in daily operational processes within the R1 Shared Service Center.
To thrive in the role, you must be experienced in delivering customer service in a hospital or healthcare high-contact call center environment, have strong organizational skills to manage multiple clients and client systems, and have leadership experience with the intake and outtake processes within the revenue cycle. Successful candidates will also have outstanding time management skills and the ability to simultaneously manage multiple tasks.
Here’s what you will experience working as an Operations Manager of Patient Financial Services:
Lead and direct a staff of supervisors that will have individual teams consisting of no more than 25 employees.
Ensure calls from patients for multiple client hospital sites are answered within the client service levels and in a quality manner.
Oversee, manage, and mentor contact center performance to ensure contractual SLAs are met.
Develop and implement recommendations and provide formal feedback on project results and team performance to management.
Supports new client expansion development and implementation.
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
Visit us on Facebook