Now Brewing – operations manager! #tobeapartner

 

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

 

This job contributes to Starbucks success by managing key initiatives for a business unit and by serving as a liaison in identification and development of the business unit’s customer solutions. Models and acts in accordance with

Starbucks guiding principles.

 

As an operations manager, you will…

 

Responsibilities and essential job functions include but are not limited to the following: Grow and develop a team focused on high-quality customer service, limited defects and fast resolution. Gathers best practices that can be integrated into the team. Identifies resources to support operations and execution of initiatives. Identifies and provides cross functional leadership for programs and processes. Optimizes opportunities, resolves key issues and identifies creative solutions to enhance service provided to the business unit portfolio. Participates in creation of the strategic plan and annual goals in order to deliver high-quality customer service. Develops and enhances processes and procedures for efficient operations and high-quality customer service. Identifies cost and benefit of potential improvements and manages the implementation of improvements. Utilizes internal metrics and conducts ongoing analysis for continuous improvement. Manages the internal team change management of technology related systems procedures and standards. Collaborates with internal business partners to determine technology and applications to support new opportunities. Determines and negotiates service levels that are quantifiable and measurable. Alerts leadership and business units of potential impacts that would require an adjustment to service level agreements and renegotiate as needed. Reports service levels to clients. Communicates progress of new programs. Provides focus and advocacy for the team’s needs. Responds to and resolves customer service issues.

We’d love to hear from people with:

 

Progressive experience in retail, sales, operations management 5 years Process mapping and redesign 3 years Project management and cross functional team leadership 3 years

 

Required Knowledge, Skills and Abilities:

Ability to communicate clearly and concisely, both orally and in writing Planning and organizational project management skills Ability to apply sound business principles and practices to project management and change management processes Basic skills in Microsoft Word, Excel and PowerPoint Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

 

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

 

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

 

Join us and inspire with every cup. Apply today!

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.