Operations manager - Siren Retail, New York Roastery

This job contributes to Starbucks success by leading a team of managers and partners to deliver the Roastery Experience for our customers and partners. The store manager is required to regularly and customarily exercise discretion in managing the overall customer experience in the Roastery. This position also involves collaboration with peer management team, supervising and directing the workforce, ensuring customer service, stewarding product and brand quality, managing the financial performance of Roastery zones and making staffing decisions.  The store manager is accountable for the customer service experience, operational quality and financial performance for all operating zones within the Roastery. The incumbent is responsible for modeling and acting in accordance with the mission. values and guiding principles of Starbucks. 

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following: 

 Leadership - Setting goals, driving and creating plans for the work group with peer store management team, developing organizational capability, modeling how we work together and effective communication: 

Leads a team of associate managers and hourly partners to deliver legendary customer and partner experiences 

Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks

Role models a passion for service, coffee curiosity, operations excellence and innovation while inspiring partners to deliver the Roastery & Reserve Experience

Drives the engagement, development and performance of all members of their team

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Roastery operating to standard and to set a positive example for the store team

Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process

Builds strong working relationships with the local Starbucks business market including partners, stores and leaders

Displays a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team on how to implement those plans to meet operational and organizational objectives

Responsible for coaching and developing associate managers and hourly partners to achieve business goals

Manages through unusual events to keep the store and all zones operating to standard

Sets clear expectations, delegates and communicates key responsibilities and practices to associate managers to ensure smooth flow of operations within the store overall and across zones 

Establishes and communicates a compelling and inspired vision, creates competitive winning strategies and plans, ensures department strategies are aligned with company strategies 

Provides coaching and direction to the store team to take action and to achieve operational goals  

Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals

Develops a positive, respectful, productive and professional work environment 

Engages in conversation with customers to understand their experience and adjust as needed in the moment, identifying trends to continuously improve through awareness, empathy and action

 Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: 

Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements at the associate manager and hourly partner levels

Utilizes existing tools to identify and prioritize communications with the store team. Communicates clearly, concisely and accurately in order to ensure effective store operations across all of the zones

Creates total store implementation plans based on trend analysis and local market knowledge to ensure effective execution of Roastery & Reserve program initiatives that achieve both operational excellence and business results  

Follows up consistently with team of associate managers to ensure accountability to plans

 Business Requirements - Providing functional expertise and executing functional responsibilities: 

Builds associate manager capability to analyze zone level business trends and results and understand the total store impact. 

Proactively identifies problems, embraces problems as challenges to solve and coaches associate managers to do the same 

Solicits customer feedback and proactively researches local markets to understand customer and community needs. 

Uses all operational tools to plan for and achieve operational excellence in the store

Uses discretion in accessing external resources to support store operations and to execute district and regional initiatives. Resources include but are not limited to Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services 

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance

Ensures compliance with applicable federal, state and local laws and regulations.

Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards

Maintains regular and consistent attendance and punctuality 

Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities, using collaboration and peer coaching to build effective teams: 

Role models leading in service of others

Actively manages store partners by regularly conducting performance assessments and providing performance feedback through the use of performance and development tools to support organizational objectives

Challenges and inspires partners to achieve business results

Develops and maintains positive working relationships with partners

Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition

Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected

Basic Qualifications

5-7 years of progressively experience in retail or restaurant management in a complex environment

Experience supervising others

Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays 

Ability to carry 35lb on a consistent basis

Ability to read, understand, follow, and enforce safety procedures

Preferred Qualifications 

Experience analyzing financial reports to optimize business results

Ability to manage store operations independently 

Knowledge of customer service techniques 

Ability to communicate clearly and concisely, both orally and in writing 

Team-building skills

Ability to build cohesive, collaborative teams

Portfolio management experience

Experience assessing talent & developing a talent pipeline strategy

Build diverse team of high performing partners

Outstanding skills in leadership, interpersonal communication, and partner development 

Organization and planning skills- ability to plan and prioritize workload  

Strong operational and problem-solving skills in a customer-service environment 

Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems 

Ability to handle confidential and sensitive information 

Able to identify opportunity areas and create plans for action that control costs to optimize profits and ensure success 

3-5 years Restaurant/bar management experience

Education: College degree or a closely related field may substitute for a portion of the required experience  

Additional languages beneficial

21+ years of age

 

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.  Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.  You will also have access to backup care and DACA reimbursement.   Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above.  For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

 The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.  At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

 Join us and inspire with every cup.  Apply today!

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.