Job Location

San José

Job Description

P&G is committed to ensure our consumer apps and products are reliable by having the best-in-class incident response and command to resolve an incident as quick and efficient as possible to minimize business impact.

We are looking for passionate and ambitious IT professionals to be part of our Horizontal Operations Team whereby you will grow as Operations Manager. An IT Operations Manager is responsible for providing timely, functioning, and valued solutions and services to business. In turn, the business is enabled to focus on conducting its own activities to meet our customers’ needs.

Responsibilities

Governs the service and analyses various data to drive process effectiveness.Ensures operational excellence and data quality for consumer privacy data by leveraging and enhancing monitoring capabilities as well as by assessing and bringing in house necessary Consumer Privacy capabilities to help manage timely and with quality Consumer DataOversees and coordinates incident response across multiple systems, projects and relevant policies with various teams and internal and external partners to ensure they effectively collaborate in resolving issues.Leads Continuous Improvement Plans and deploys new processes that drives, incident reduction, downtime, overall service efficiency and operational excellence in our teams.Learns and applies best practices in the industry to continuously improve operations.Creates and compiles sufficient documentation for ongoing operations.Automation & continuous improvement– automate processes, delivery of new capabilities to internal clients, process enhancements, etc.Act as an Incident Commander for the Incident Management process and communicate with different team members based on the incident priority.Establish a process to continuously improve by performing root-cause analysis and driving the completion of corrective actions.Liaise with the Business, Technical Support Teams, and Incident Management to help coordinate the resolution of incidents.Communicate and escalate with stakeholders and senior management for Tools, Network and Applications outages.Be on call as needed for after-hour rotations as required.

Job Qualifications

Bachelor's degree holder in Engineering, Information Technology, Computer Science, and/or other related fields.Has 1-2 years relevant experience in programming, coding and operations manager.Experience in ITIL Service Operations processes and driving continuous improvement plans.Can identify and resolve problems in a timely manner by collecting and analyzing information, making, or requesting technical decisions to achieve expected business results.Demonstrates a balance of business understanding and technical skills.Takes initiative to continuously learn about new technologies and skills needed to get the job done.Experience in managing multiple products/projects that align to the organization/product vision and needs.Individual would need to be able to manage and drive escalation.Interest in developing deeper understanding of technical skills around automation.Proficient in English, with excellent written and verbal communication skills to articulate complex technical concepts to non-technical colleague.Experience implementing quality guidelines, standards, and procedures.Strong problem-solving, priority setting, facilitation, multi-tasking, analytical, and collaboration skills.Must be able to handle stressful situations and think critically when time is of the essence.Strong understanding of the IT environment, and technologies in relation to business needs.Strong written and verbal communication skills with the ability to interact with all levels within the organization.Knowledgeable in scripting or application development

What would be advantageous (nice to have, but non-mandatory):

Experience in leading Incident resolution working with multiple Global teams and SaaS teams.Experience in different products and architecture in Consumer area (consumer-facing apps/mobile, data, media, etc.)Experience in working with ITSM tools (ServiceNow, Jira)Experience in using Monitoring tools and cloud-native logging for triage and trouble shooting.Certifications: ITIL v4, Incident Commander, IT Continuity/Disaster Recovery

Job Schedule

Full time

Job Number

R000115578

Job Segmentation

Experienced Professionals (Job Segmentation)