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Now brewing\: operations manager, Princi Zone — New York Roastery

Job Summary and Mission

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee, but that also brought a feeling of connection.       We are known for developing extraordinary leaders who share this passion and are guided by service to others. As a place for community, gathering, and dynamic shared experiences, Siren Retail plays an important role in the broader Starbucks portfolio. Siren Retail celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve Stores and Princi Kitchens across the US.      This job contributes to Starbucks success by leading a team of partners to operate a profitable business by creating the best Starbucks Reserve Experience for our customers and partners. The operations manager is required to regularly exercise discretion in managing the overall experience in their zone and store.   This operations manager will be responsible for leading our Princi Zone within the New York Roastery. Princi is the heart of our food business; our offerings include innovative, seasonal, sweet, and savory items meant to complement our Roastery beverage platforms.   
 
Divided into two parts, Princi is comprised of our baker team, responsible for hand crafting our food offerings and our baristas, responsible for showcasing our offerings through legendary customer service. This leader will be responsible for driving the overall food program and culinary operations within the Roastery space in partnership with our neighboring Princi Kitchen in Brooklyn.     The operations manager is accountable for customer and partner experience and business performance of a store or specific zones within the store, including revenue, waste, inventory, labor spend management and operating expenses. The partner is responsible for modeling and acting in accordance with Starbucks mission and values. 
  This position also involves collaboration with market and peer management teams, supervising, directing, coaching and training the workforce, ensuring customer satisfaction, stewarding product and brand quality, managing the financial performance of zones or a store and making staffing decisions.     Using your leadership experience, you will prioritize the following\:    
Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together\:  Sets clear expectations, delegates and communicates key responsibilities and practices to partners within their store or zone to ensure smooth flow of operations.   
Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results  Directs and continuously improves store and zone operations to meet overall store and company objectives for operational excellence.   Plans and executes strategies to increase sales while controlling operational costs within the store or zone. Identifies trends and forecasts store or zone needs.   Collaborates with other peer management and partner teams to plan and implement initiatives to support overall store and business unit objectives.     Business Requirements - Providing functional expertise and executing functional responsibilities\:  Manages retail business fundamentals for their store or zone\: sales trends, inventory management, customer shopping patterns and satisfaction, promotional tactics, etc.   Uses tools and resources to understand the business, make decisions and plan for and achieve operational excellence. Tools and resources include financial, operational, safety, food safety, team and customer.    Creates specific strategies and plans that align to total store and business priorities and manages a team to deliver sales goals and results.   *Basic Qualifications  5-7 years of progressively experience in retail or 2  years in a managerial role in a complex environment  Experience and proven ability to work collaboratively with other managers in a multi-department/zone complex business environment  Experience and proven capability in financial management and profit and loss responsibility  Experience and proven effective decision-making and operational problem-solving to achieve business optimization  Manage conflict, lead and hold others accountable  Ability to recruit, assess, train, develop and promote partners  Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays  21  years of age  Ability to carry 35 lbs on a consistent basis  Preferred Qualifications  Education\: College degree or a closely related field may substitute for a portion of the required experience  Leadership experience in a high volume, full service, and structured restaurant concept  Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred  Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community Additional languages beneficial 

 

 

Starbucks is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.