Welcome page RETURNING CANDIDATE? LOG BACK IN Operations Manager Job Locations US-IL-CHICAGO Posted Date 1 month ago(5/1/2024 10:57 AM) Requisition ID 2024-17839 # of Openings 1 Category (Portal Searching) Management Position Type (Portal Searching) Regular Full-Time Overview

The Operations Manager oversees the operations and client relations of a segment of accounts within a region.  Manages the strategic development of the existing client base by enhancing relationships at all levels within the client’s organizations and by ensuring the highest levels of service and client satisfaction.  Maximizes customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.  Builds senior level relationships with client contacts at key accounts.

Responsibilities Manage the strategic development of the existing client base and maximize customer satisfaction, add-on sales and profitability through structured planning and the management and development of the client services team.  Develop and manage relationships with daily and senior level administratorsWork with the business development organization to strengthen CBPS’ relationships among senior key decision makers in client organizationsSet strategy for expansion of existing and new services, depending on account management structure – either with or without an assigned account executiveWork with Sales and Strategy in the formation of proposals for business expansion within existing clientsCreate and foster a culture of continuous improvementEnsure the effective implementation of the customer relations planEnsure effective performance management with direct reports and oversee the overall processBe accountable for the financial performance of accounts against budgetEnsure a structured plan for profit enhancement is in place10% - 20% travel required; driving as neededOccasional client entertainment after normal business hours, including dinners and events Qualifications

 

Bachelor’s degree in Business Management, Marketing or equivalent5 - 7 years’ management and service industry experience, with experience in management, project coordination, business process and organizational workflows2 years’ experience supervising staff in a similar functional areaPrevious P&L responsibility, prior experience in a customer service environmentExperience interfacing with executive-level customer contacts Experience providing immediate response and remediation to escalated client and Sr. Mgt concernsStrong knowledge of data analysis and reportingStrong experience in Microsoft Word, Excel, PowerPoint and VisioExperience creating computer-based reports and analyzing data Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Application FAQs

Software Powered by iCIMS
www.icims.com