ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations. ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports. The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions. We are seeking a dynamic and experienced Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management. **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) **Essential Functions:** + Serve as the primary point of contact for Boeing, fostering strong, long-term relationships with key stakeholders. + Understand Boeing’s business needs, objectives, and challenges, and provide tailored solutions to meet their requirements. + Develop and implement account strategies to achieve sales targets and business objectives. + Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure seamless service delivery. + Identify and pursue new business opportunities within the Boeing account to drive growth. + Monitor account performance, track key metrics, and prepare regular reports on account status, sales forecasts, and business opportunities. + Negotiate contracts, pricing, and terms of service with ABM operations in collaboration with legal and finance teams. + Resolve any issues or conflicts that arise, ensuring a high level of customer satisfaction. + Stay informed about industry trends, market conditions, and competitors to provide strategic insights and recommendations. + Have a working knowledge of P&L statements. + Assumes responsibility for covering customer accounts as required to support vacancies, vacations, and holiday replacement coverage. + Execute Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies and zero incidents. Ensure that company policy and all safety requirements are administered properly + Assist operational teams with reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims + Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense. + Reviews daily labor for assigned customer accounts **Qualifications:** + Excellent communication, negotiation, and interpersonal skills. + Ability to build and maintain strong client relationships. + Strategic thinking and problem-solving abilities. + Must be able to prepare documents using Microsoft Office Suite including Word, Excel, and PowerPoint. + Proficiency in CRM software and Microsoft Office Suite. + Ability to work independently and collaboratively within a team. + Strong organizational skills and attention to detail. + Willingness to travel as needed to meet with clients and attend industry events. + Excellent communication skills both written and verbal. + Must have experience in a customer focused environment. + Proven ability to work with and communicate with front line employees as well as upper-level management team. **Preferred Qualifications:** + Bachelor’s degree preferred but not required + Proven experience as an Operations Manager or in a similar role, within the aerospace or defense industry preferred + Strong understanding of the aerospace market, including key players, trends, and regulatory requirements preferred + Experience working directly with Boeing or other major aerospace companies. + Knowledge of aerospace manufacturing processes and supply chain management. + Familiarity with government contracting and compliance. Please note this job description is not designed to cover or contain a comprehensive listing of duties that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. ABM offers a comprehensive benefits package including health insurance (medical, dental and vision), 401(k) plan with immediate vesting, short and long-term disability, PTO, paid holidays and more. ABM values the rich diversity of its workforce. We strive to foster a work environment of respect and engagement that harnesses our workforce’s diversity to our common goal of providing prompt and superior client service. ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)and is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. •ABM does not sell or share your personal information. •We collect basic personal details like your name and address, work history, and other employment related personal information. We also collect Sensitive Personal Information like race/ethnicity because we are required to do so by law. •We collect this information in order to process your employment with us. •We will keep your information for as long as is required by law. Prior to the submission of your personal information, please review our Employee Privacy Notice. (https://www.abm.com/wp-content/uploads/2023/12/ABM-Employee-Privacy-Notice-English-December-2023-FINAL.pdf) If you are from California, please review our California Employee Privacy Notice (https://www.abm.com/wp-content/uploads/2023/12/California-Employee-Privacy-Notice-English-December-2023-Final.pdf) .