**Overview** **Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf) We are seeking a dynamic and experienced Operations Manager to manage and grow our strategic partnership with Boeing. The ideal candidate will be responsible for overseeing the day-to-day relationship, ensuring customer satisfaction, and driving business growth by identifying new opportunities within the Boeing account. This role requires excellent communication skills, and a proactive approach to account management. **Key Responsibilities:** + Serve as the primary point of contact for Boeing, fostering strong, long-term relationships with key stakeholders. + Understand Boeing’s business needs, objectives, and challenges, and provide tailored solutions to meet their requirements. + Develop and implement account strategies to achieve sales targets and business objectives. + Coordinate with internal teams, including sales, engineering, product development, and customer support, to ensure seamless service delivery. + Identify and pursue new business opportunities within the Boeing account to drive growth. + Monitor account performance, track key metrics, and prepare regular reports on account status, sales forecasts, and business opportunities. + Negotiate contracts, pricing, and terms of service with ABM operations in collaboration with legal and finance teams. + Resolve any issues or conflicts that arise, ensuring a high level of customer satisfaction. + Stay informed about industry trends, market conditions, and competitors to provide strategic insights and recommendations. + Have a working knowledge of P&L statements. + Assumes responsibility for covering customer accounts as required to support vacancies, vacations, and holiday replacement coverage. + Execute Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies and zero incidents. Ensure that company policy and all safety requirements are administered properly + Assist operational teams with reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims + Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense. + Reviews daily labor for assigned customer accounts + Cultivate relationship with customers to ensure district meets service contract requirements and ensure customer retention. **Qualifications:** + Excellent communication, negotiation, and interpersonal skills. + Ability to build and maintain strong client relationships. + Strategic thinking and problem-solving abilities. + Must be able to prepare documents using Microsoft Office Suite including Word, Excel, and PowerPoint. + Excellent communication skills both written and verbal. + Must have experience in a customer focused environment. + Proven ability to work with and communicate with front line employees as well as upper-level management team. + Proficiency in CRM software and Microsoft Office Suite. + Ability to work independently and collaboratively within a team. + Strong organizational skills and attention to detail. + Willingness to travel as needed to meet with clients and attend industry events. **Preferred Skills:** + Bachelor’s degree **preferred but not required** + Proven experience as an Operations Manager or in a similar role **,** within the aerospace or defense industry **preferred** + Strong understanding of the aerospace market, including key players, trends, and regulatory requirements **preferred** + Experience working directly with Boeing or other major aerospace companies. + Knowledge of aerospace manufacturing processes and supply chain management. + Familiarity with government contracting and compliance. **Compensation:** + Competitive salary based on experience. + Performance-based bonuses. + Comprehensive benefits package including health insurance, retirement plans, and paid time off. + Professional development and career growth opportunities. REQNUMBER: 90789 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.