General Summary:
The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.
Principle Duties and Responsibilities:
Management of team and processes associated with vehicle production and servicingUtilizes reports, analyzes information and monitors trends to identify opportunities in the businessDisplays financial responsibility through P&L managementIdentifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experienceInterviews, hires, trains, and promotes associates to support Service Operations and company growthServes as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to teamChampions and implements both company and store initiatives for consistent execution and proceduresResolves customer and associate issuesFacilitates and participates in meetings and conference callsAssociate DevelopmentQualifications:
Work requires ability to:
Read, interpret and transcribe data in order to maintain accurate recordsComplete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes Multi-task in a high energy, fast-paced work environmentSpeak, listen, and write effectively in dealing with customers and associates across departmentsMake independent judgments regarding critical business decisions • Identify business opportunities and suggest improvementsEducation and/or Experience:
3+ Years of experience as a Manager, retail management preferredBachelor’s Degree a plusIntermediate computer skillsCompetencies:
This position is assigned to the CarMax Senior Manager Competencies (see CarMax Way for list of competencies)Working Conditions:
May require walking or standing for an extended period of timeCombination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditionsRotating schedule with shifts that will include nights, weekends, holidays and 12-hour daysOccasional travel for meetings, training, and special assignmentsFlexibility to work at multiple locations or relocateWears CarMax clothing (acquired through the company) at all times while working in the storeDisclaimer and Approvals:
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.
This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.