Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.
The Job Details: The Operations Manager oversees the planning, development and implementation of all warehouse procedures and activities required to meet customer requirements. The Operations Manager works closely with the General Manager, Superintendent, and Customer Service Manager to continually exceed USCS’s goals. The Operations manager serves as an interface between customer service and overall coordination of all warehouse activities. Duties and Responsibilities include the following:
• Provide leadership to the efficient coordination and execution of workflow throughout the warehouse; consistently keeping safety, sanitation, security, cost controls, productivity, accuracy, team environment, and customer satisfaction in line with facility goals.
• Schedule cleaning of the facility and manage programs to keep tools and equipment in designated areas.
• Oversee inventory control functions and procedures, including cycle counts, product rotation and recall, training, customer claims and requests, and record keeping.
• Direct and oversee job assignments and plan daily labor schedules.
• Participate in the hiring and training process of new warehouse employees.
• Audit operations with food safety, quality, and legality in mind.
• Work with Customer Service personnel to ensure that all requirements and requests are responded to in the highest professional manner and maintaining a professional and courteous relationship with all customers.
• Develop and maintain good working relationships at all levels within the USCS team environment.
• Provide leadership and communication as needed to maximize individual and team performance.
• Act on the General Manager's behalf when necessary.
• Assist in processing payroll as necessary.
• Provide assistance, where needed, in processing invoices, claims and freight charges.
• Complete any additional tasks delegated by the General Manager
• The Operations Manager is responsible for Product Safety, Quality and Legality. Day to day responsibilities may be delegated to the Superintendent.
• The Operations Manager will complete the responsibilities for the General Manger in his/her absence.
• Ensure that all warehouse sanitation, safety and security activities are consistently performed within the highest USCS, OSHA and other government compliance, and industry standards.
• Oversee and supervise Regulatory and Quality Assurance issues within the facility.
The Job Specifics:
• Location, Department and Work Hours: Location, Warehouse
• Reports To: General Manager
• Travel Amount: May be required
• Job Type, EEO, and Job Code: Full-Time, Exempt JOB CODE
What We Are Looking For:
Education
• 4-year College Degree or 5+ years supervisory experience in similar industry/business preferred
Experience
• Warehouse Supervision and operations, preferably in a food or temperature-controlled environment
• Radio frequency and other warehouse computer applications such as MS Office and Lotus Notes.
• Detail and customer service oriented.
• Planning, organizing, professional written and oral communication, problem solving, decision making, excellent mathematical skills.
• Must be able to consistently lead and influence others to take positive action.
• Handle multiple high priority tasks in a fast-paced team environment, and requires the ability to work well independently with minimal supervision
Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• Good arithmetic, reading, and typing skills
• Sit and/or stand for extended periods of time
• Be able to see, speak and hear
• Ability to work overtime as needed
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction and company policies.
• A starter that can work independently and coordinate with others
• Follow safety procedures at all times.
• Ability to manage stress and productivity guidelines
The Standard Details:
• Always maintain a professional manner in appearance and communications.
• Participate in staff and/or customer meetings if required.
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Identify and record any issues relating to product, processes and/or quality.
• Initiate, recommend, or provide solutions through appropriate channels.
• Verify the implementation of solutions.
• Follow posted security procedures at all times while in the building.
• Participate in Safety and Educational Training.
What’s In It For You:
A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks.
Things We Need To Mention:
• The above job description may not include all tasks necessary to complete the job.
• Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.