When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job DescriptionThe Operations Manager manages the overall execution and performance of the field installation staff. Ensures branch goals and objectives are met. Goals and objectives are aligned with the General Manager in terms of supervising employees to ensure schedules are maintained, and projects proceed according to plans, job specifications, and cost estimates. Manage Service delivery and quality control improvements
Essential Functions and Responsibilities:
Provide general supervision of field ops staffHiring, recruiting, retention and training need for field ops staffBuilds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growthEstablishes goals and development plans for all direct reports. Evaluates employee performance and works with branch manager on salary managementSupervise performance of field installation / Service staff and respond to escalated issues in fieldCommunicate with management directives to field staff and ensure compliance (WFS, Safety, etc.)Coordinate with several departments related to installation projects / Service deliveryWorks with operations team for Sales-to-Ops handoff. Receives deliverables for the project prior to scheduling.Work with Operations & Purchasing team for ordering projectDevelops manpower schedules and loading to ensure contract and project complianceSchedule and oversee service deliveryManage installation projects for project slippage (>2%) and escalate to GM if the project is going to miss a deadline or affect booked gross margin.Schedule subcontractors for installation projectsSite Visits to ensure QC of various projects. Ensure conformance to client specifications plus company requirements Follows up on customer satisfaction issues and drives resolutionEngage company resources to resolve customer issues outside of project scopePromotes the securing of change ordersOversees COSC/ COFC form completionOnsite support & guidance for newer technical staffProvide project folders to operations team for project close-out processProvide backup for service department if manpower shortage arisesBe a back-up to the service department for incoming calls & scheduling when need arisesWorks with operations team for billingServes as safety champion for responsible branch(s). Ensure reports, incidents, workers’ compensation (injury) reports, OSHA logs are funneled to the proper personnel and filing are up-to-date and complete
Knowledge, Skills, and Requirements
High School Degree required, Bachelor’s Degree preferred5 – 7 years of experience in Engineering or Project Management in the Electronic Security Integration industryKnowledge of project management techniques and toolsProficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word) Excellent verbal and written communication skills Ability to establish and maintain effective working relationships with both internal and external customersMust be detail-oriented and organizedStrong analytical decision-making capabilitiesSelf-motivated with the ability to motivate and influence others Must be able to manage multiple tasks while meeting strict deadlinesStrong, Planning and Reporting skillsPossess excellent follow-up skills Ability to travel to job sites as needed (overnight travel may be required) Associates degree desirable or Bachelor degree preferred. Experience with any or all of the following preferred: Software House, Lenel, Open Options, AMAG, S2, Bravo, Milestone, Exact and ONSSI Possession of state specific licensing (i.e. Class D or Alarm Installer etc.) or ability to hold license once in position.
Must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
ClosingAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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