MAU is hiring an Operations Manager for our client in Augusta, GA. As an Operations Manager, you will oversee all staffing, recruiting, and onsite operations for MAU. Working closely with branch staff, the Operations Manager will implement strategic client service initiatives, ensure resources are properly allocated, build team cohesion, support and manage onsite management duties, engage and nurture customer relations, and develop effective staffing plans. The Operations Manager oversees all staff members, processes, and operations within the branch.

Benefits Package Competitive compensation package Medical, dental, and vision benefits Paid holidays (11) Paid vacation Great work environment Employee Assistance Program (EAP) Care Partners Program Health Club Reimbursement Program Additional supplemental benefit programs 401k, Salary Continuation, Educational Reimbursement, and FMLA available after 12 months of service Shift Information Monday – Friday, 8:00 AM – 5:00 PM Periodic nights and weekends as needed Career Path Progression from this position On-site Manager, Regional Operations Manager, Other Corporate Support Functions, Director, Senior Director Required Education and Experience 4-year degree, or high school diploma or GED with 10+ years of professional work experience in HR, business management, or a staffing environment 5+ years of professional work experience in HR or staffing environment 4+ years of management/supervisory experience Experience working in strategic B2B client facing roles Experience with Microsoft Office Suite General Requirements People oriented; confidently skilled in engaging with difficult people Strong analytical, math, and reasoning abilities Communication proficiency and presentation skills Flexibility Strong sense of urgency Strong leadership and influencing skills Collaboration skills High degree of professionalism Organizational skills Problem-solving/analysis skills Project and time management Strong decision-making skills Strategic thinking Teamwork orientation Strong MS Office skills Proficient in data analysis Ability to identify hazards in the workplace Ethical conduct Personal effectiveness/credibility Preferred Requirements 4-year degree in Management or Human Resources 8+ years of related experience and/or training Senior HR Certification (SHRM_SCP or SPHR) Staffing industry, manufacturing HR, or production supervisor experience Experience working with an applicant tracking system (ATS) (i.e., Bullhorn) Root cause analysis training Experience with and skilled in data analytics Experience with business intelligence software (i.e., DOMO) Essential Functions Regularly communicate with and update customers on account activity and strategy to ensure and maintain exceptional levels of customer service Hire, terminate, supervise, counsel, evaluate, discipline, coach, and recommend changes in employment with associates, internal staff, and onsite personnel Communicate and enforce company policies and procedures when needed Review and communicate Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) with team Maintain ultimate responsibility for recruiting metrics and outcomes Hold team accountable to daily, weekly, and monthly standard work requirements, KPIs, and OKRs Work with Internal Business Analytics team to design and frame analyses to align with strategic goals for internal and external business meetings Prepare and present business reviews, data analytics, market analysis, and other reporting for clients, prospects, and business leaders Confidently and professionally communicate and relay complex information using data Work with and manage staffing team including Staffing Specialists, Recruiting Coordinators, Interviewers, Receptionists, Onsite Leaders, Branch Coordinators, and Senior Staffing Specialists Oversee and manage all branch operational processes including: budget/P&L development, management, and oversite; data entry and integrity; Applicant Tracking System process adherence; job order management; applicant flow management; orientation; interviewing; pre-screening; recruiting and sourcing; assessing; verifying documentation (i.e., proof of education); drug screening; criminal background processing; terminations; counseling; incident investigation, account management, and client communication processes; audit processes; payroll; invoice and billing; and vendor management Ensure effective operational strategy is being implemented at client site, supporting onsite management teams where they exist and ensuring ample presence by MAU personnel where onsite does not exist Live safety by identifying hazards, correcting harmful conditions, and improving MAU’s safety culture particularly in your division and team Lead staff meetings daily to align team on priorities and responsibilities and objectives for the day Develop and update orientations to consistently orient/on-board new associates to standards established for each customer Work in collaboration with Recruitment Marketing, maintain applicant flow through placement of ads, develop recruiting sources, and analyze weekly and monthly recruiting source reports Work alongside Business Development to ensure thorough new client discovery and new client onboarding is achieved Assist in preparing proposals and customer service agreements for new accounts and/or renewing accounts Set up new pay and bill rates within the system Attend and participate in client business review meetings to discuss client historical data trends and MAU performance Perform staff performance appraisals, review objectives and key results, KPIs, and overall business effectiveness Communicate and resolve with client any invoice nonpayment issues Prepare operating budget in conjunction with Director and Division VP Attend join and/or participate in various civic and community functions Perform monthly leading and lagging audits on new hire documentation Supervisory Responsibility
This position can supervise the following positions: This position manages all branch operations and staff and potentially onsite personnel This position also indirectly oversees all temporary associates and is responsible for the hiring, performance management, and terminations of MAU staff and all temporary associates Work Environment or Working Conditions Responsibilities may be performed in our customer’s facilities both in administrative areas and manufacturing environments Environments may vary from non-temperature-controlled environments to GMP clean room required Physical Demands
This position may require the following to be performed with or without reasonable accommodation. Ability to lift 10 – 25 pounds Ability to sit, stand, and walk for up to 8 hours Ability to walk up and down stairs Travel 15 – 20% travel with minimal overnight requirements Travel is mainly to and from local client sites