Job Title:  Operations Manager of Senior Relocation Services

ABOUT US
Caring Transitions is the nation’s largest and most trusted organization specializing in downsizing, relocation, estate sales, decluttering, home cleanouts, online auctions, and other services. There are over 325 Caring Transitions locations nationwide. 

Each location is independently owned and operated. 

Caring Transitions of Ambler helps seniors and non-seniors make smooth and stress-free transitions from one living situation to another. We specialize in relocation services, downsizing, estate sales, and cleanouts. We’re hiring an awesome Part-time (to Full-time) Operations Manager for work in Montgomery County, Lower Bucks County, and parts of Philadelphia County. If you want interesting, meaningful, hands-on part-time (to full-time work), we would LOVE to talk to you about joining our team!


Job Description: Primary responsibilities include, but are not limited to the opportunity to train and supervise team members; develop and mentor the team through flawless planning and execution of tasks assigned on a per-project basis; monitor and reinforce company guidelines, policies, and procedures and; ensure safety of team, client, and property.

Roles and Responsibilities:Create a welcoming and warm work environment, demonstrate a drive for results, and going above and beyond in service of the client with minimal supervisionEnsure all tools and supplies are properly maintained and reach each job site Lead the team in the execution of tasks needed to complete the project with the allocated labor hoursReport all incidents and/or accidents to management in a timely mannerMonitor/reinforce safety proceduresCommunicate updates to clients and management as requestedHandle any immediate employee concerns or disciplinary needs per Company policyNotify and assist management with any ongoing or major employee issues or disciplinary actionEnsure team member hours are reported to management for payroll in a timely mannerWork flexible hours, some weekends requiredOther responsibilities as needed
Qualifications & Skills:High School diploma or equivalent training requiredMinimum of one-year supervisory experience preferredAbility to lead and manage a team in a fast-paced and unique work environmentExcellent problem-solving and decision-making skillsOutstanding customer service, organizational, written, verbal, and communication skills are requirements of this roleWorking knowledge of Microsoft Windows, including Word, Excel and PowerPointAbility to interface effectively with mobile applications
Physical/Environmental Requirements:Frequent lifting of up to 30lbs, moving, climbing occasionally, transporting, placing, and removing household items for staging, liquidation, donation, and resettlingWalking and/or standing in varying weather environmentsFrequent walking up and down stairs, possibly while carrying up to 30lbsCompensaton$17 - $21 per hour, depending on experience and internal drive
Team Lead Tasks
Focused on leading the work activity at a job site and responsible for meeting assigned labor hours, as well as overall safety of employees, client, and job site. This list does not reflect every single task that may need to be completed for a successful project:
             
All Job SitesCommunicate to the team: describe the client, needs, goals of job to team, how are we pricing if Estate Sale, any safety precautions to be aware of, etc.Responsible for labor hoursSafety of client, team, and propertyEnsure there is a clean bathroom for team; assign via rotationMay need to pick up supplies from storage; ensure team has necessary tool kitsEnsure tool kits are restocked and/or assist management in keeping kits stockedWork with management to ensure all materials arrive on job site
Estate Sales
Before Sale StartsSort & organize, merchandise & price contents of houseInside SignageCleaning - vacuum, garage swept, etc.Master list of mass pricing for CashierAny special notes for CashierAprons stocked and ready for staffOutdoor signs organized and readyEmpty boxes, bags, and wrapping supplies organizedWalk property, check rafters, crawl spaces for sale items and note any clean-out neededBoxes and wrapping paper under hold tableAfter SaleSigns are removed and organized All CT property is stacked and ready for loading/delivery to storageEmployee purchases are totaled and paid forWalk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)Ensure transfer of knowledge to clean-out teamSupervise any donation pick-upMay assist management in totaling salesCleaning (depends on situation)
Packing/MovingAll boxes properly labeledMaster Inventory list is createdAny broken items are documented/pictures taken prior to packing and noted on master inventory listSpecial instructions are communicated to moversLIFO needs are boxed and appropriately labeled for the client and moversTeam cleans up – sweeps, takes trash, etc.Take inventory of supplies that are used for appropriate chargeback to clientCoordinate with movers day of move (prior with management and/or movers)All materials are hauled away to recycle or storage for reuseAll trash is removed (may be times client is responsible for their own trash)Client is fully resettled into new home
Clean-outSort and box contents of property into donation, trash, recycleWalk property to ensure all clean-out is done (open all cupboards, drawers, attic, crawl space, rafters, walk outside property, etc.)
Online AuctionSort and organize contents into meaningful auction lotsFollow online auction guidelines for taking pictures and descriptions, etc.Take pictures, write descriptionsBox up auction lots and label for easy identification on pickup dayMay assist with advertising and marketing / social media
Auction PickupEnsure auction lots are organizedResponsible for master pickup signature sheet; having winning bidders signEnsure safety of property (e.g. no damage to walls, carpet, flooring)May be responsible for day of pickup sales