The Operations Managers oversee all aspects of contract operations within the assigned areas. The Operations Manager oversees planning, developing, and directing site contract operations and the supervision of staff. The Operations Manager serves as a corporate contact for government contract representatives. The Operations Manager is also responsible for implementing programmatic and administrative policies and procedures in order to attain program goals and objectives.  The incumbent is responsible for making programmatic and administrative recommendations to the Director of Operations per Company goals and objectives; serves as a liaison between the Company Corporate office, and contracting representatives.

A primary function of this position is to support the Project Managers. The Operations Manager serves as the escalation point for conflict resolution on sites.

Manages operations to ensure compliance and quality performance for assigned project's contractual requirements. Completes and maintains all Didlake required training and upholds Didlake Policies and Procedures, personally and in all oversight areas. Provides contract operations expertise for new and renewed contract estimate bids and proposals for assigned projects. Acts as liaison between Didlake, HQ, and assigned operating locations. Ensures all inventory and equipment is properly managed in accordance with safety protocols, logout-tagout programs, replacement procedures, and training. Ensures compliance with financial, personnel, and rehabilitation reporting requirements. Coordinates operations with employment services for assigned area contracts within the operations department. Directly responsible for supervision, and performance evaluations of direct reports. Provide leadership to staff by fostering teamwork. Model dependability, hard work, strong ethics, and professional appearance. Ensures contract sites adhere to safety policies and procedures. Fosters an atmosphere that promotes Human Rights for all employees and ensures training, incident reporting, and awareness of responsibilities of all personnel regarding Human Rights matters. Assures the Project Manager implements Employee Support Plans and coordinates with the Workforce Support and Development team. Provides direction to Project Manager on how to address and resolve employee issues through de-escalation. Participates in recruitment efforts. Provides leadership direction to support appropriate workplace conduct as dictated by Didlake policy and procedures. Demonstrates good steward of government funding and facilities of the complex. Develop and maintain relationships with the government customers all contractors and vendors to instill confidence. Represent Didlake in meetings with external customers. Give feedback to nurture a positive environment and quality performance. Identify staff development opportunities and coordinate with the Training Department to assign training. Presents operational training to the supervisory team. Backfills Project Manager Position during absences or vacancies. Ensures a safe operating environment for employees, and coordinates with direct reports on the preparation and implementation of safety plans, OSHA regulations, and contract site-specific requirements. Ensures compliance with JWOD/Source America standards, Federal Acquisition Registers (FARs), statement of work, and state and local laws. Oversee and make recommendations on work processes to maximize workflow efficiency. Respond to inquiries or complaints from customers, government agencies, and regulatory agencies (AbilityOne/Source America). Perform quality control inspections on contracts at a minimum of once per week.

Didlake, Inc. is a non-profit rehabilitation services organization. At Didlake, creating opportunities that enrich the lives of people with disabilities is our mission. Since 1965, Didlake has served thousands of people with significant disabilities by providing training, job placement, employment opportunities and day support services. We provide rewarding and purposeful work.