ABOUT THIS CAREER OPPORTUNITY Black & McDonald's team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. Reporting directly to the Sr. Operations Manager for FMO / ICI, the Operations Manager's primary function is to realize and expand Black & McDonald core value through overall relationship and outcome management and by applying an integrated approach to delivery of all Black & McDonald self-performed, managed work, including but not limited: + Ensuring processes and procedures are in place to ensure consistency and continuity of services. + By example, demonstrate a leadership role is all aspects of HSE for the staff under his care. + Leveraging and deploying the wider Black & McDonald service offering and resources. + Establishing a governance model that gives customers direct interface with our senior management. + Acting as the Owner's Representative for the stipulated work and any other tasks as requested. + Holding primary responsibility for clear, comprehensive and timely reporting as agreed. + Addressing, documenting and rectifying any contractual or performance items with full transparency and integrity with best business outcomes in mind for customers. + Providing technical and operational guidance and support to the Facilities Manager and Project Management. + Monitoring QA throughout the portfolio, in conjunction with the QA Manager, to ensure customer satisfaction. + Leading/attending meetings on a regular and frequent basis to provide monthly and quarterly reporting, highlighting performance, achievements and recommendations. + Championing adoption and leveraging of emerging technologies to achieve better business outcomes. + Ensuring accountability, as well as a Continuous Improvement emphasis for the benefit of our customers. + Execute tasks and lead staff in accordance with Corporate Policy. + Build, promote and maintain good customer and vendor relationships. + Prepare contracts and negotiate revisions, changes, and additions to contractual agreements with suppliers, and subcontractors. + Develop and implement quality control programs. + Represent company on matters such as business services and union matters. + Prepare progress reports and issue progress schedules to clients. + Hire and supervise the activities of subcontractors and subordinate staff. + Participate and provide updates to customer designates during weekly / bi-weekly / monthly meetings or as needed. + Provide assistance for internal or client based audits or inspections as needed. + Ensure that required environmental, health and safety, security and quality assurance programs are implemented as per internal / client specific policies and local codes and regulations. + Provide oversight and technical guidance to direct reports, as needed. + Provide assistance with emerging critical responses, on an as needed basis. + Perform site inspections in an effort to increase conformance to safe and best work practices, including post-incident reporting, supporting EHS / Security reports, and reviewing / approving any new request for client reports. + Ensure staff compliance with applicable training requirements (internal / client specific) and ensure job specific procedural guidelines are followed. + Provide SMART benchmarks for staff KPI's and provide feedback semi-annually in the form of documented performance assessments COMPETENCY REQUIREMENTS + Familiarity with specific software packages and management tools (JDE / DSI / CMMS Dashboards, etc) + Advanced analytical and time management skills + Understanding of Facility Management processes and standards, either through work experience or qualifications + Change Orientation + Outstanding knowledge of building products, construction details and relevant rules, regulations and quality standards + Continuous Learning + Customer Focus + Excellent Communication Skills + Problem Solving and Innovation EDUCATION REQUIREMENTS + A university degree in civil engineering, a CET, college diploma in construction technology, or related education is considered an asset + A trade license may be an asset + Experience in the Facility Management industry may substitute for post-secondary education requirements WORK EXPERIENCE REQUIREMENTS + Minimum 3 - 5 years of Facilities Management and/or operations management experience in the Industrial, Commercial and Institutional sectors. SKILLS, ABILITIES, AND OTHER REQUIREMENTS + Able to travel within the Greater Toronto Area (GTA) + Security clearance requirements: must be able to get reliability or secret clearance Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process