Graduate New York by Hilton is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island’s first hotel and marking the brand’s debut in New York City. The Graduate hotels tend to play an outsized role in the hospitality scenes of the college towns they call home, but this one stretches the traditional definition of “college town” just a bit. Even many New Yorkers are still unaware that Roosevelt Island is home to the Cornell Tech campus, a satellite of the Ithaca-based Ivy League university. Graduate Roosevelt Island is the island’s only hotel, and in typical Graduate style it’s dedicated to the campus that it serves.
Graduate New York by Hilton is a Michelin Guide ranked hotel that is architecturally designed by the internationally renowned design firm Snøhetta. The interior design blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design. Additionally, this property is managed by the famed investment management company, Highgate, which has a portfolio of global properties, representing an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.
Location
Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island’s first hotel and marking the brand’s debut in New York City. Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels’ in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies. The futuristic, fashionable and the functional meld to create a space that’s bright, open and always interesting. The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views.
OverviewThe Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.
Responsibilities Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)Provide strong lobby presence to assist front desk agents and guestProvide all aspects of shift coverage in F&B operations as neededBalance the hotel room type inventoryEnsure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)Monitor and action Nor 1 upsell programHandle guest’s special requests and customer complaints during shift.Perform all other front desk duties and responsibilities.Investigate and handle complaints, disturbances, emergencies, etc. during shiftManage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as neededCoach, train, counsel hourly associates and administer discipline as neededPerform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.Prepare, copy, and distribute reports as required.Handle special guest requests.Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.Attend all hotel required meetings and trainings.Participate in M.O.D. coverage as required. Qualifications At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. Previous supervisory responsibilitiesMust be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by managerSalary Range ($65,000-$70,000)
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.