Job Title

Operations Manager

Job Description Summary

Operations Manager is responsible for the effective daily leadership of his/her staff, managing the

engineering program to the highest level of quality work and customer service as well as the

administration of the engineering department in alignment with the management team, the C&W

engineering platform, and client expectations.

The Operations Manager will perform at the highest of ethical standards, reflecting the core values of C&W as defined in its Business Code of Conduct, Policies and Procedures Manual, and other related company policies. Responsible to plan, implement, coordinate, and supervise all mechanical operations, maintenance, communications, energy management, and manpower development programs for assigned properties.

The Operations Manager may be required to perform limited hands on operational duties and is not precluded from performing Watch Activity.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Supervise engineers and maintenance staff including hiring, training, personnel development, etc.

• Ensure performance management, coaching, and development of team members through established

HR processes and disciplinary actions.

• Participate and coordinate annual scheduling and execution of the C&W Safety Program as directed by

Asset Services, Engineering Leadership, EH&S Administration, and so forth. Responsible for 100%

Compliance at his/her site.

• Manage operational accounts for building, including variance reporting, as required and assist in

development of operating and capital budgets

• Utility Management such as tracking use, consumption, cost, reporting, comparison models, sub-

metering, budgeting, variances as directed by Management and/or Leadership.

• Conduct regular inspections of building systems and equipment; identify and resolve issues.

• Assist in maintenance/engineering issues as required

• Recommend and implement improvements for preventive maintenance programs on an ongoing basis.

• Develop, implement, and maintain an effective preventive and predictive maintenance program for task

scheduling, routines, and performance. Program to include procedures for annual, semi-annual, quarterly,

monthly and other scheduled maintenance as provided by the manufacturer’s recommendations and/or

industry best practices.

• Develop and maintain effective building-specific maintenance and safety procedure manuals.

• Coordinate development of and/or maintain an Operations Document Library, including but not limited to

construction plans, structural plans, as-built drawings, MEP schedules, line diagrams and schematics,

equipment and operation manuals, start up and commissioning documents, and equipment warranties.

• Formulate and conduct building-related systems and equipment training.

• Coordinate maintenance efforts with outside contractors, tenant finish personnel, and engineers.

• Oversee all building systems including fire/life safety, plumbing, HVAC, and electrical issues; must

remain current with latest HVAC technology trends.

• Maintain ongoing communication with tenants, clients, property management, and vendors

• Develop specifications and assist in solicitation, administration, execution and performance of

maintenance/ repair service contracts.

• May assist in solicitation and acquisition of new management contracts

• Respond to all emergency situations quickly (fire, evacuation, equipment failure etc.) and customer concerns. • Implement and administer inventory control programs, purchase parts and supplies. • Ensure compliance with applicable codes, requisitions, government agency, and company directives as relates to building operations.

KEY COMPETENCIES

• Communication Proficiency (oral and written)

• Interpersonal Skills

• Organization Skills

• Technical Proficiency

• Leadership

IMPORTANT EDUCATION/CERTIFICATION(S)

• High School Diploma or GED Equivalent

• Operations Manager shall possess a DC 1st Class Engineer licenses.

• Preferably, a National Environmental Balancing Bureau (NEBB) certification or its equivalent.

IMPORTANT EXPERIENCE

The Operations Manager shall possess at least 7 years of recent (within the past 10 years) experience in directing and managing the operation and maintenance of equipment in a supervisory capacity for a building of approximately 1.0 million square feet.

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Vocational/Technical training certificate

• DC First Class Engineers License

• Universal Technician for CFC

• Financial knowledge necessary for reading and understanding budgets, budget variances and basic reporting as required by management

• Familiar with Energy Management System (EMS)/programming and fire alarm systems

• Basic Computing Skills in Outlook, Excel & Word

WORK ENVIRONMENT This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $119,000.00 - $140,000.00

C&W Services is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.