The Operations Manager provides support for the General Manager. They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.

HERE'S A TASTE OF WHAT YOU'LL BE DOING

Production

Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall performanceUnderstand and implement quality control procedures, including standardsCoordinate production schedules to meet customer demands and minimize labor hoursInspect, troubleshoot, and assess any production or equipment problemsEnsure all products meet Krispy Kreme quality standards

Sales

Work with the General Manager to achieve business plan objectives and profitability as set forth in the operating plan and in the established financial goals

Safety and Sanitation

Demonstrate safety consciousness and promote safety, e.g. shoes, floor cones, etc.Maintain a high level of sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Oversee proper upkeep of facility and equipment

Personnel

Assist the General Manager in recruiting, hiring, training, and dispute resolutionSupervise all shift personnelBuild a team of customer-focused employees and foster teamworkDemonstrate leadership in employee development, including that of SupervisorAssist in communicating to employees and enforcing all policies, standards, and practices

Accounting

Assist General Manager in completing and managing income and expense budgets, profit and loss, etc.Assist General Manager in completing required corporate reporting documentation, both financial and operationalManage company resources responsibly including, inventory controlManage financial dutiesProtect company assets

 Leadership

Communicate and model company standards and policiesImplement efficiently and effectively directives from doughnut factory, corporate, and divisional managementDevelop and maintain doughnut factory organization to promote efficient operationsInterface with corporate office personnel

YOUR RECIPE FOR SUCCESS

High school diploma or GED requiredExperience with sales, management, production, and customer serviceStrong communication, organizational, and leadership skillsPleasant disposition, sociable, accommodating nature, and enthusiasmSelf-motivation, creativity, and adaptabilityBasic computer, telephone, and fax knowledgeMust be available for full time (40+ hours/wk)Completion of Krispy Kreme sponsored training programsMust meet Krispy Kreme driving standardsPost Secondary Education strongly preferred

NY ONLY: **Subject to any legally required accommodations and applicable state or local law, Krispy Kreme requires all employees in NYC to be fully vaccinated against COVID-19 as a condition of hire.**