Job Description

To effectively manage and oversee all operational aspects in the achievement of the business objectivesEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiencyDrive significant growth and profitability in the context of cost managementDevelop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client serviceEnable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff membersTranslate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progressComply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the businessIdentify report and mitigate operational risk at a product, process and/or channel level within a business unitDrive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basisManage SLA agreements for the Business in line with business objectivesImprove business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and dataPlan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.Support effective teamwork within the function. Participate and collaborate across teamsPlan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competenciesManage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunitiesJob Details

Application Closing Date

08/10/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.