Operations Manager
Montana State University
Position Details Position Information Announcement Number STAFF - VA - 25145 For questions regarding this position, please contact: Search Support at auxjobs@montana.edu or 406-994-6468 Classification Title Culinary Svcs Mgr I - BZ Working Title Operations Manager Brief Position Overview Culinary Services is looking for motivated team members who are excited to actively participate in the ever changing world of the high-paced food industry. Position Number 4N1046 Department Miller Dining Commons Division Auxiliary Services Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation Exempt from Collective Bargaining FTE 1.0 Benefits Eligible Eligible Salary $34.00 per hour Contract Type Classified Hourly If other, please specify Recruitment Type Open Position Details General Statement Culinary Services Division (CSD), a division of Auxiliary Services, provides meals and specialty beverages for over 18,000 customers daily and is an integral part of campus life and the overall college experience. CSD proudly provides Montana State University students with not only a repertoire of various cuisines, cooking styles, and flavors, but a comfortable atmosphere to meet friends, study, and simply relax. The division is comprised of 2 residential dining halls, a commissary kitchen, several retail operations including 4 coffee shops, Chick-fil-A, the Union Market and Bobcat Grill, Brick Breeden Fieldhouse and Bobcat Stadium Concessions, Fork in the Road food truck, MSU Catering, Indulge In-House Bakery, and the Farm to Campus Program.
The 2 dining halls serve over 10,000 meals per day operating a total of 7 days a week from 7am – 10pm providing breakfast, lunch, dinner, and Late Night Bites. Specialty dinners are served multiple times a month highlighting Farm to Campus, holidays, other special events, and student/parent recipes. Duties and Responsibilities Reporting to the General Manager, the Operations Manager is mainly responsible for the management of the dining hall front of house operations for their assigned shift (AM, PM or Late Night Bites). Active and responsible management of the department’s financial and human resources, and inventory. Manages full-time and part-time staff (students and temporary workers) to ensure customer needs are being met. Performs a variety of administrative duties related to hiring, payroll, evaluations, and discipline actions. Collaborates with the Chef de Cuisine to ensure quality control of meal production. Ensures food production meets/exceeds all state and local food code standards. Ensures all supplies necessary to do business are in stock. Partners with the management team to provide a creative and pleasing dining experience for students and other patrons. Ensures the proper maintenance and upkeep of the facilities and equipment. Assists with implementing short and long term strategies and goals and for the operation. Works where needed in the operation performing day to day activities. And actively contributes to the success of the department while performing other duties as needed in support of the department’s mission. Required Qualifications – Experience, Education, Knowledge & Skills Progressively responsible management experience in large volume food operations or an equivalent combination of relevant education and experience. Extensive customer relations experience. Progressively responsible experience supervising a large and diverse staff. Demonstrated experience with food, labor, and inventory control. Proficient experience using computers and various software packages. Preferred Qualifications – Experience, Education, Knowledge & Skills Advanced degree or certificate in business, the hospitality field, culinary arts, or a closely related field(s). Experience managing a multiple concept food service facility. Experience working with a menu management system. The Successful Candidate Will Exhibit comprehensive knowledge of a large scale/high output food service operation. Positively and professionally perform all the functions of the position while providing excellent customer service Exhibit strong communication and interpersonal skills with the ability to motivate employees to perform at and sustain a high level of quality Prioritize and organize workload in order to complete tasks in a timely manner with minimal supervision Consistently exercise initiative and good judgment Maintain compliance with policy and procedure Exhibit accurate record keeping skills Quickly adapt to changing priorities Follow health and sanitation guidelines for food preparation and handling Network and maintain strong working relationships Demonstrate experience in facilitating change, managing conflict, and problem solving Generate team oriented solutions to challenges facing the Food Services division Be knowledgeable about State and Federal health and food safety guidelines. Work effectively and efficiently in close cooperation with CS staff in a team-oriented environment Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Must possess a valid driver’s license and meet all State of Montana requirements to operate State/University vehicles. Please do not send a copy of your driver’s license at this time. (If the successful candidate possesses a valid out of state driver’s license, candidate must obtain a valid Montana driver’s license within 60 days.) May work days, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands. Occasional travel for work. Occasional work outside and in inclement weather assisting with special events. Possess an 8 hour management sanitation certification or have the ability to become certified. Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them. Everyone is welcome to apply/interview for this position but the Culinary Services Department lacks the necessary funding to provide sponsorship at this time. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. Normal office, service areas, kitchen, cooler, freezer and dock environments Stationary and/or moving about for long periods of time Regularly moving, transporting, and placing containers/product weighing up to 50 lbs and occasionally up to 100lbs Regularly move/place odd shaped items while conducting business Occasionally moving containers/product up and down stairs Bending, kneeling, stretching and general moving about while stocking products Gripping handles on small kitchen utensils and other equipment Performing repetitive motions related to job duties Regular exposure to cleaning chemicals Occasionally work outside and in inclement weather Work for long periods of time at a computer or on the phone This position has supervisory duties? Yes Posting Detail Information Number of Vacancies 1 Desired Start Date Upon completion of successful search Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on November 06, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions Please address the qualifications in your cover letter and resume.
Questions? Contact Search Support at auxjobs@montana.edu or 406-994-6468. EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile. Applicant Documents Required Documents Resume Cover Letter Optional Documents Supplemental Questions
The 2 dining halls serve over 10,000 meals per day operating a total of 7 days a week from 7am – 10pm providing breakfast, lunch, dinner, and Late Night Bites. Specialty dinners are served multiple times a month highlighting Farm to Campus, holidays, other special events, and student/parent recipes. Duties and Responsibilities Reporting to the General Manager, the Operations Manager is mainly responsible for the management of the dining hall front of house operations for their assigned shift (AM, PM or Late Night Bites). Active and responsible management of the department’s financial and human resources, and inventory. Manages full-time and part-time staff (students and temporary workers) to ensure customer needs are being met. Performs a variety of administrative duties related to hiring, payroll, evaluations, and discipline actions. Collaborates with the Chef de Cuisine to ensure quality control of meal production. Ensures food production meets/exceeds all state and local food code standards. Ensures all supplies necessary to do business are in stock. Partners with the management team to provide a creative and pleasing dining experience for students and other patrons. Ensures the proper maintenance and upkeep of the facilities and equipment. Assists with implementing short and long term strategies and goals and for the operation. Works where needed in the operation performing day to day activities. And actively contributes to the success of the department while performing other duties as needed in support of the department’s mission. Required Qualifications – Experience, Education, Knowledge & Skills Progressively responsible management experience in large volume food operations or an equivalent combination of relevant education and experience. Extensive customer relations experience. Progressively responsible experience supervising a large and diverse staff. Demonstrated experience with food, labor, and inventory control. Proficient experience using computers and various software packages. Preferred Qualifications – Experience, Education, Knowledge & Skills Advanced degree or certificate in business, the hospitality field, culinary arts, or a closely related field(s). Experience managing a multiple concept food service facility. Experience working with a menu management system. The Successful Candidate Will Exhibit comprehensive knowledge of a large scale/high output food service operation. Positively and professionally perform all the functions of the position while providing excellent customer service Exhibit strong communication and interpersonal skills with the ability to motivate employees to perform at and sustain a high level of quality Prioritize and organize workload in order to complete tasks in a timely manner with minimal supervision Consistently exercise initiative and good judgment Maintain compliance with policy and procedure Exhibit accurate record keeping skills Quickly adapt to changing priorities Follow health and sanitation guidelines for food preparation and handling Network and maintain strong working relationships Demonstrate experience in facilitating change, managing conflict, and problem solving Generate team oriented solutions to challenges facing the Food Services division Be knowledgeable about State and Federal health and food safety guidelines. Work effectively and efficiently in close cooperation with CS staff in a team-oriented environment Position Special Requirements/Additional Information This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time. Must possess a valid driver’s license and meet all State of Montana requirements to operate State/University vehicles. Please do not send a copy of your driver’s license at this time. (If the successful candidate possesses a valid out of state driver’s license, candidate must obtain a valid Montana driver’s license within 60 days.) May work days, weekends, long hours, consecutive days during busy periods, and occasional holidays as the school and event schedule demands. Occasional travel for work. Occasional work outside and in inclement weather assisting with special events. Possess an 8 hour management sanitation certification or have the ability to become certified. Must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and communicate effectively with customers (staff, visitors, students) by listening and speaking clearly to them. Everyone is welcome to apply/interview for this position but the Culinary Services Department lacks the necessary funding to provide sponsorship at this time. Physical Demands To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. Normal office, service areas, kitchen, cooler, freezer and dock environments Stationary and/or moving about for long periods of time Regularly moving, transporting, and placing containers/product weighing up to 50 lbs and occasionally up to 100lbs Regularly move/place odd shaped items while conducting business Occasionally moving containers/product up and down stairs Bending, kneeling, stretching and general moving about while stocking products Gripping handles on small kitchen utensils and other equipment Performing repetitive motions related to job duties Regular exposure to cleaning chemicals Occasionally work outside and in inclement weather Work for long periods of time at a computer or on the phone This position has supervisory duties? Yes Posting Detail Information Number of Vacancies 1 Desired Start Date Upon completion of successful search Position End Date (if temporary) Open Date Close Date Applications will be: Screening of applications will begin on November 06, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established. Special Instructions Please address the qualifications in your cover letter and resume.
Questions? Contact Search Support at auxjobs@montana.edu or 406-994-6468. EEO Statement Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile. Applicant Documents Required Documents Resume Cover Letter Optional Documents Supplemental Questions
Required fields are indicated with an asterisk (*).
Confirm your E-mail: Send Email
All Jobs from Montana State University