This position is responsible for planning, organizing, coordinating and control of specific site operations. This position will be accountable for delivering and maintaining high standards of customer service both sales efforts and business operations.

ESSENTIAL FUNCTIONS:

1. Ensures on site customer relations.

2. Estimates and bids specific jobs under the direction of the branch manager.

3. Implements procedural techniques, oversees labor and material requirements.

4. Conducts safety meetings, assuring proper procedures are followed.

5. Accounts for and/or oversees the work order process, driving the branch billing and payroll functions.

6. Responsible for branch inventory levels.

7. Available, on call, responding in almost any emergency situation.

8. Oversees job site supervisory personnel sometime acting as a supervisor.

9. Coordinating efforts with Superintendent to schedules jobs, assigning personnel and equipment as required.

10. Perform other duties as directed.

ADDITIONAL RESPONSIBILITIES:

1. This position is called upon to plan and orchestrate work flow at customers sites often times working under time pressure, therefore must be good at scheduling and balancing workloads.

2. In order to achieve positive results, the individual may be required to perform a variety of duties and shoulder a multitude of responsibilities.

3. Ability to improvise to get the jobs completed while maintaining safety, cost effectiveness and quality.

4. This position may be called in at various hours and days of the week 24/7, due to the emergency response nature of the business.

5. Several long and non-traditional hours are required as a regular part of this position.

6. Has the authority to make unsupervised decisions consistent with the scope of responsibilities.

KEY BEHAVIORS:

1. Customer Service: Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

2. Professionalism: Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

3. Continuous Improvement: Refining and developing new tools and processes through creativity and innovation.

4. Drive to Win: Passionate and candid; challenges are eagerly accepted, and motivated to grow.

5. Spirit of Family: Treating all people with respect by supporting and giving back to employees, customers and local communities. Promoting opportunities within and through referrals.