Who We Are For over thirty years, SAM has built a reputation as a trusted, knowledgeable, and innovative partner. Our licensed professionals transform petabytes of complex spatial data into intelligent insights in a holistic Managed Geospatial Services™ (MGS™) framework. As North America's premiere MGS™ company, SAM provides practical, precise, and high-fidelity solutions designed to enhance decision-making, mitigate risks, achieve strategic objectives, and drive costs out of our client's business. Our vision is to advance spatial data acquisition, improve analysis capabilities, and develop predictive analytics to redefine and transform how infrastructure assets are developed and managed throughout their lifecycles. Your Impact at SAM The Operations Manager is responsible for providing operational leadership to the office through oversight and guidance of the office project management team to develop and implement an effective operational infrastructure of systems, processes, people and equipment designed to support the growth objectives of the office. This position reports to the Office Manager. Responsible for the development and implementation of processes, procedures and systems to maximize operating efficiency Partner with Office Manager to manage office team members’ performance by establishing goals and expectations, monitoring progress against the goals and providing mentoring for growth and development Works with the office project management team regarding the fiscal activities of the organization, including preparing annual budgets and financial projections Works with the Office Manager to establish and support plans and strategies to expand the customer base in multiple market areas Works in conjunction with the Talent Acquisition to find and recruit staff to support growth initiatives across the operation Provide operational support across the company in all areas to achieve strategic growth initiatives Responsible for the oversight and accountability of the office project management team in regards to project financial performance Serves as representative for the office and represents the organization as appropriate at key functions and industry events Lead and/or attend both tactical and strategic meetings (operations meetings, etc.) Assist Office Manager with marketing activities as requested Collaborate with Human Resources to resolve employee relations matters What You Bring to SAM 15+ years of progressive surveying and management experience Demonstrated leadership skills to manage multiple licensed surveyors, technicians and field crews to deliver large multi-disciplinary projects Demonstrated success in business development, marketing, and networking Successful experience in contract negotiations, budgets, and fee estimates Excellent written and verbal communication skills Professional Licensed Surveyor or Professional Licensed Engineer Preferred Our Perks Health and Wellness Benefits: BlueCross BlueShield health insurance coverage begins the month after your hire date, Free Vision + Dental plans for employees, company-paid premiums for Long-term disability/Life Insurance (with HSA + FSA plans), SAM Cares program focused on holistic well-being Financial Benefits: Employee Referral Rewards Program of $1K, $2,500 or $5K, Access to Ramsey Smart Dollar to support financial goals and retire with confidence, Fidelity retirement plans with a 5% company match, tuition reimbursement, optional cellphone stipend Work-Life Balance: Flexible hybrid work schedules for office positions, paid time off including vacation/sick/holidays, parental leave to support families Professional Development: Customized career development plan for licensing and certifications, Project Manager Business Academy, CAD Training Program, Individual Development Plans/Career Check-Ins, SAM WINS - our initiative for women-focused leadership and development, Milestone Anniversary Recognition, SAMbassador mentorship program Perks and Discounts: Access to “Perks at Work” for discounts on wellness + travel + leisure and everyday purchases, company-sponsored events, free office snacks Culture and Awards/Achievements: SAM Named 2023 Top Workplace USA for Second Consecutive Year ; 2023 SAM Ranks No. 88 on ENR Top 500 Design Firms EEO SAM is an EOE/Affirmative Action Employer M/F/D/V. SAM also participates in the federal E-Verify Program.