Overview SOS International, LLC (SOSi) is seeking an Operations Manager in El Paso, TX. The Operations Manager (OM) is a senior role reporting to the Program Manager working very closely with the customer (government and prime contractor), Operations, Quality, Finance, and other Corporate and Business Unit level functional staffs. The OM develops and integrates capabilities in support of a US Customs and Border Protection (CBP) contract. The OM serves as the leader in the design and development, deployment, operations support, and sustainment of CBP medical staffing solutions at multiple work sites in Texas and New Mexico as directed by the Program Manager. The OM also serves as the SOSi Site Lead for personnel administration and operations support responsibilities. In conjunction with the Program Manager (PM), the OM combines understanding of CBP operations and organization to enable the deployment of a qualified, effective medical staff solution at CBP ports of entry (POE). Essential Job Duties Support the Program in developing and deploying program capabilities that contribute to the achievement of business, program, and contract objectives Provide critical management and resourcing in support of medical services at CBP POEs. Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., CBP SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives Ability to coordinate directly 24/7 with Prime Contractor and local CBP Sector/Station management to facilitate successful transition, execution, and sustainment of program operations and activities Coordinate directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments Perform administrative tasks as required to achieve assigned duties and responsibilities Plan, coordinate and implement initiatives and projects as assigned by the Program Manager (both the SOSi PM and the prime contractor’s PM, as applicable); coordinate priority continuous improvement, optimization and innovation initiatives as directed Prepare reports and contract deliverable inputs Minimum Requirements Associate degree; Bachelor’s Degree desirable Minimum of eight years of Operations or Operations Support experience Knowledge of CBP operating procedures Knowledge of contract medical services support Minimum of five years managerial experience Strong customer relationship and management experience and competencies Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software) Experience working in a Government Contractor environment Willingness to work in a “hands-on” role and to multi-task, in a high-energy, deadline-oriented workplace Able to adapt to shifting priorities and work extended hours to include weekends if required Must be high-energy, flexible, work well with teams, and able to find creative solutions Bilingual English-Spanish preferred Work Environment Local/Non-Local travel will be required