Operations Manager Requisition ID 2024-57601 Category Operations Job Location US-NJ-Montvale Property Courtyard Montvale Compensation Type Yearly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

 

Courtyard Montvale

100 Chestnut Ridge RdMontvale, NJ 07645 Overview

The Operations Manager at the Montvale Courtyard by Marriott is focused on F&B Operations. Responsible for planning and directing operations to improve profitability, productivity and efficiency. 

Responsibilities

 

Managing the F & B Operation; in addition to providing support to other departments in the hotel (Front Office, Housekeeping and Engineering)Provide strong Bistro presence to assist staff and guests.Provide all aspects of shift coverage in F&B operations as needed.Handle guest’s special requests and customer complaints in a timely manner.Perform all other F&B duties and responsibilities.Investigate and handle complaints, disturbances, emergencies, etc. during shiftManage Employee Payroll, track attendance ADP, time edits.Coach, train, counsel hourly associates and administer discipline as neededPerform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.Prepare, copy, and distribute reports as required.Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.Attend all hotel required meetings and trainings.Oversee all aspects of the daily operation of the outlet.Supervise outlet personnel.Work with other managers and keep them informed of issues as they arise.Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.Prepare and submit required reports in a timely manner.Ensure preparation of required reports, including (but not limited to)  payroll, revenue, employee Schedules, quarterly actions plans.Monitor quality of service in F&B outlet.Assist in menu planning and preparation.Ensure compliance with all local health and sanitation regulations.Ensure compliance with SOP’s in all outlets.Ensure compliance with requisition procedures.Be visible on the floor and assist staff as needed during each meal period.Conduct staff performance reviews in accordance with Highgate Hotel standards.Ensure the training of employees on SOP’s and technical job tasks.Conduct departmental and hotel training.Interview candidates for F&B positions and follow standards for hiring approvals.Complete tip reporting.Ensure overall guest satisfaction.
 Participate in M.O.D. coverage as required. Qualifications At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field. Previous supervisory responsibilitiesMust be proficient in Windows, Company approved spreadsheets and word processing.Long hours sometimes required.Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.Maintain high standards of personal appearance and grooming, which include wearing nametags.Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of information.Perform other duties as requested by manager

 

Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.