JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Main responsibilities of the role:

Working with the team to carry out tasks assigned by the Centre Manager, the Landlord and the appointed surveyors. Supporting the Centre Manager with daily operations and providing cover for periods of leave.

Health and Safety

To ensure Health and Safety / Fire standards are met, statutory obligations are maintained, documentation implemented and communicated for the centre, car park, it’s tenants, members of the public and staff to ensure compliance

Implement and manage internal compliance systems and carry out necessary Risk assessments

Ensure annual / rolling audits are completed for health & safety, environmental and fire requirements and any actions completed

Provide task / emergency plan related training to centre personnel and tenant staff

Complete periodic updates / accuracy reviews of the evacuation and emergency plans

Implement procedures to the Centre & Car Parks to comply with lease and statutory requirements

Regular and effective liaison with local government authorities – environmental health, fire authority, building control and tenants on all matters relating to the site

Co-ordinate all contractors activity, from shop fit-outs to enhancements and ensure compliance to policies and minimal disruption is caused to the centre

Complete additional training that may be beneficial to the role

Operational

Implement and manage daily processes, inspections and checks to ensure the centre is operating at a high standard

To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery and equipment

Ensure a full Planned Preventative Maintenance (PPM) schedule is co-ordinated, managed, recorded and up to date on a monthly basis.  Provide updates to the Centre Manager

Ensure all records are implemented and up to date

Investigate and implement new initiatives and improved working practices

Manage and respond to any customer complaints and queries either by email, telephone or face to face

Ensure the tenants handbook and shop fit guide is maintained, managed and up to date

Implement, record and report on tenants inspections to be completed annually

Environmental

Manage, monitor and record utility usage and costs

Implement an energy reduction plan if required and ensure adherence to the Landlords objectives and policies for refuse, sustainability, energy and ISO 14001 certification

Undertake the environmental audits and implement the centre waste strategy, waste audits  and monitoring of waste including KPI’s

Provide guidance, education, training on initiatives, good practice, procedures to raise awareness

Devise and implement an annual sustainability project including annual award entries

Services

Implement, review and manage key performance indicators for security, cleaning, refuse, maintenance ensuring standards, hours, staffing etc are delivered

Financial

Input into the creation of centre and car park budgets. 

Liaise with the Centre Manager regarding financial spend for reactive and PPM works.

Raise PO’s and process invoices when required.

Candidate Requirements:

Excellent Communicator

IT Literate to include Windows Office

Ability to work under pressure

Organisational Skills

Experience of quality, health and safety, fire and environmental policies and procedures

IOSH qualified

Flexible approach to working hours, including working weekends on a Rota basis and sometimes being on call

Desirable:

Previous Operations Manager / retail experience desirable

Competency in report writing

Experience of the tendering and procurement of contracts

First Aid qualification

Additional Requirement:

Any other reasonable duties that may be required, and which are considered by the Centre Manager, managing agent or Landlord to be consistent with the status and the general responsibilities of the post

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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