Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
About the Team
We are a fast-paced manufacturing facility and distribution center. We employ approximately 110 diverse and talented associates in warehousing, production planning, assembly, finishing and packaging of top-quality lighting fixtures and house parts.
Overview of the Operations Manager role
As an Operations Manager, you will lead a team of hourly distribution/ warehouse associates, inventory control and the customer service team. You will work closely with the Director to ensure efficient and accurate processing of all retail store, call center and general order inquiries as well as outbound shipments. You will function as the primary contact for all service and distribution correspondence.
You will have the opportunity to provide solid leadership, coaching, direction and resources to build a team capable of executing and delivering service and cost for both tactical and strategic initiatives. You will ensure that daily departmental goals are met using a People First philosophy to achieve established objectives in Safety, Service, Quality, and Cost
Responsibilities
Lead and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements. Partner with inventory management, call center operations, and production planning teams to investigate problems and develop solutions to maintain an efficient operation. Oversee strategy for B2B orders, retail store replenishment and display orders. Ensure order accuracy and lead times are met. Drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety. Accountable for maintaining integrity for on-time shipments, people utilization, quality/damages; provide periodic reports, ensuring accurate communication. Direct and oversee job assignments and plan daily, weekly, monthly, and labor schedules. Manage and develop systems, processes, and procedures to maintain efficiency. Motivate a team to work together in the most efficient manner. Work in a fast paced, dynamic manufacturing operations environment
Criteria
At Least five (5) years of management experience with progressive track record of increasing responsibility in distribution, customer service, logistics or manufacturing environment. Proven track record of managing a team. Advanced MS Office applications and technical acumen. Customer ordering systems and ERP/MRP system experience Ability to communicate effectively to team members, cross functional partners, and leadership. Strong customer focus, ownership, urgency, and drive
We believe in People First
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. Our DEI initiatives prompt associate participation and engagement, aligning with our core vision to reflect the communities where we do business and put people first.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
A generous discount on all Williams-Sonoma, Inc. brands A 401(k) plan and other investment opportunities Paid vacations and personal days Health benefits, dental and vision insurance, including same-sex domestic partner benefits Tax-free commuter benefits A wellness program that supports your physical, financial and emotional health
Your Journey in Continued Learning
In-person and online learning opportunities through WSI University Cross-brand and cross-function career opportunities Resources for self-development Advisor (Mentor) program Career development workshops and learning programs
WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration
This role is not eligible for relocation assistance.
Williams-Sonoma, Inc. is an Equal Opportunity Employer.