The Operations Manager ensures operational excellence through effective management of staffing, training, inventory control, safety compliance, and systems efficiency. This role focuses on delivering exceptional customer service and support to Area Leaders, using analytical insights to optimize processes and improve productivity.

Reports to: Director of Operations

Salary Range: $70,000 - $75,000

Bonus Target: 15% of annual salary (paid quarterly)

Auto Allowance: Fixed bi-weekly contribution plus monthly variable mileage reimbursement

Key Responsibilities:

Lead and support a team of Area LeadersAnalyze complex datasets to enhance operational processes and client experiencesDevelop and implement budgetary guidelines, monitor spending, and report on financial performanceEnsure accurate scheduling and timecard management for Area LeadersAnticipate staffing needs and collaborate with Recruiting to maintain appropriate staffing levelsDrive internal systems compliance through training and communicationWork with the sales team and Account Executives to ensure client satisfaction and address issuesIdentify opportunities for new services within the assigned book of businessConduct site visits to ensure service standards are metEnforce safety compliance and address safety concernsManage fleet training, maintenance, inspections, and fuel transactionsOversee warehouse inventory to meet current and future needsIdentify and develop potential future Area LeadersManage and complete assigned projects

Qualifications:

High school diploma or GED required; bachelor’s degree preferredMinimum of 5-7 years of leadership experience, including budgeting and reporting. Experience as a General Manager is preferred.Proven track record in implementing effective business remediation practicesDemonstrated success in managing and developing teams through strong leadership and mentorshipProficiency in MS Word, Outlook, Excel, and PowerPoint. Strong analytical skills with experience working with spreadsheets and dataExceptional verbal and written communication skills, along with superior interpersonal skillsAbility to build collaborative relationships with team members and colleaguesStrong project management, organizational, attention to detail, problem-solving, and time-management skillsCustomer service experience and a strong customer service focusBasic knowledge of human resource practices, including talent acquisition and performance managementAbility to make sound business decisions quickly and under pressureSkilled in motivating teams to deliver quality results within tight deadlines

Physical Requirements and Special Conditions of Employment:

Ability to sit/stand while working on a computerAbility to lift/carry up to 50 lbs., navigate stairs, bend, and reach overheadOccasionally work/drive outdoors and in varying weather conditionsAbility to tolerate unpleasant odorsMust possess a valid driver’s license and safely operate a vehicle following local and state rules, as well as company policiesAbility to be on call during irregular hours depending on business needs

Comprehensive Benefits for Full-Time Associates:

Health Benefits: Medical, dental, and vision coverage for you and your family, including a Healthcare Savings Account (HSA) with employer contributions and Flexible Spending Accounts for healthcare and dependent care.Financial Security: 401k Savings Plan with company match, comprehensive insurance options including disability, life, AD&D, and business travel.Flexible Time Off: Enjoy the freedom of no preset accruals, empowering you to manage your time, responsibilities, and work-life balance with ease. Plus, take advantage of 10 company-provided holidays!Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center.Additional Benefits: Referral bonuses, pet insurance, associate assistance programs, relief fund, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above.

The application window is anticipated to close 60 days from the date the job is posted.

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Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Valet Living is committed to working with and providing reasonable accommodations to individuals with disabilities.  If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at accomodationrequest@valetliving.com and let us know the nature of your request along with your contact information.

Please note, this is a dedicated e-mail box designed exclusively to assist applicants with accommodation requests in relation to Valet Living's recruiting process. Inquiries about the status of applications will not receive a response from this e-mail box. We will make accommodations during the recruitment process in accordance with applicable law.