Operations Manager
Maxim Healthcare Services
Maxim Healthcare Group is currently seeking an Operations Manager. The Operations Manager is responsible for successfully managing and leading the complete operations of a Maxim branch office. The Operations Manager has an integral role in the ongoing education of clients, physicians, case managers and community members regarding the functions and benefits of health care services. Additionally, the Operations Manager leads the quality improvement process, program development, and contracting with new customers while maintaining compliance with all reimbursement guidelines, as well as, Maxim policy and procedures.
Essential Duties and Responsibilities:Consistently models and manages the Company’s Mission, Vision and Values and the philosophy of customer service and complianceAdheres to and promotes Company Policies and ProceduresMay serve as a member of the Governing Body and Professional Advisory BoardConsistently evaluates services and programs, annual review of Policy and Procedure manual and submission of Annual Program Evaluation reports to the Governing Body and other entities as requiredResponsible for fiscal planning, budgeting, and management with the office teams to maintain adequate cost controls ensuring the provision of adequate staffing, services, and resourcesCapable of proactively selling the complete range of Maxim’s services to current and potential clients, customers, and local healthcare facilitiesBuilds relationships and effectively communicates with patients, referral sources, case managers, physicians, other members of the health care team, and community membersCreates and executes strategic business development plansResponsible for developing and leading the overall Recruitment strategyResponsible for maintaining and driving excellence in technology platformsResponsible for public information materials and activities including advertisements and brochures that the agency uses to represent itself to the communityResponsible for updating appropriate area departmentsResponsible for establishing and maintaining an ongoing Quality Improvement ProgramResponsible for implementing ongoing process improvementResponsible for completion of all required reports and corrective action plansPromotes and ensures attainment of assigned clinical and operational metricsOversees hiring, on-boarding and maintenance of requirements for qualified personnelResponsible for compliant management of patient care from referral through dischargeOversees the handling of patient and employee complaints and is responsible for timely responses to grievances, identify discharge planning needs when applicableResponsible for oversight of on-call activities so that a qualified person is available at all times in person or via telecommunications during operating hours when patients are receiving or requesting services and participates in on-call activities where necessaryDesignates, in writing, a qualified person to act in his/her absence. If not a Registered Nurse, will consult with AVPCO to appoint a qualified Clinical Manager to oversee the clinical management of the offices (when applicable)Provides ongoing development support for direct reports and others and provide opportunities for growth and improvementMaintains involvement in and participation with state regulatory agencies and appropriate professional associationsResponsible for ongoing compliance with all current federal, state, and local regulations, Company policies and procedures, accrediting organization standards, and reimbursement guidelinesResponsible for oversight of revenue cycle managementEnsures that services are in compliance with ongoing contractual obligationsMay serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified Alternate Administrator is selected and approved by the Governing Body to fulfill the role in the absence of the AdministratorPerforms other duties as assigned/necessaryMinimum Requirements:Bachelor’s Degree in Business/Marketing/Communications/Provider Relations (check state specific), and/or graduate of an accredited school of nursing, BSN preferredIf a Registered Nurse, must be licensed to practice in all states assignedPreferred two (2) years of training and experience in health service administration and/or Public Health or Home Health NursingPreferred one (1) year of supervisory or administrative experience in home health care or related health care programsKnowledge of home care requirements and third-party reimbursementAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be requiredComputer proficiency including Microsoft Office suite (Word, Excel, etc)Any other requirements mandated by applicable federal, state or local laws State Requirements: Arizona-Three (3) years of administrative or supervisory experience, including two (2)years in health careDelaware-The Administrator is referred to as the “Director”. A Baccalaureate Degree in Health or health-related field required.Oklahoma-The Administrator must obtain and maintain the certificate to act as a home care administratorRhode Island-A physician may act as an administrator. If the administrator is not a nurse, the nursing service must be under the direction of a RN who is licensed in the state and who shall be responsible to the administrator for the management of professional services, standards of practice and other related professional aspects of patient care servicesTennessee-If not a Registered Nurse, must have one year of supervisory experience in home health care or related health program.Texas-The administrator may be a physician or a RN licensed in the state or an individual with education and experience in health care and one year of relevant experience. The administrator may also be a licensed therapist or licensed nursing home administrator with at least one year of management or supervisory experience in health related setting or an individual with a high school diploma or GED and at least two years of management or supervisory experience in a health related setting.Virginia-The administrator must be an employee of the agency and may not be an independent contractor. The administrator may serve as the clinical director as long as the individual meets the qualifications for and can fulfill the responsibilities of both job titles.Wisconsin- A physician, RN or a person with training and experience in healthcare administration and at least one year of supervisory or administrative experience in home health care or related health program.
Maxim Benefits:
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Essential Duties and Responsibilities:Consistently models and manages the Company’s Mission, Vision and Values and the philosophy of customer service and complianceAdheres to and promotes Company Policies and ProceduresMay serve as a member of the Governing Body and Professional Advisory BoardConsistently evaluates services and programs, annual review of Policy and Procedure manual and submission of Annual Program Evaluation reports to the Governing Body and other entities as requiredResponsible for fiscal planning, budgeting, and management with the office teams to maintain adequate cost controls ensuring the provision of adequate staffing, services, and resourcesCapable of proactively selling the complete range of Maxim’s services to current and potential clients, customers, and local healthcare facilitiesBuilds relationships and effectively communicates with patients, referral sources, case managers, physicians, other members of the health care team, and community membersCreates and executes strategic business development plansResponsible for developing and leading the overall Recruitment strategyResponsible for maintaining and driving excellence in technology platformsResponsible for public information materials and activities including advertisements and brochures that the agency uses to represent itself to the communityResponsible for updating appropriate area departmentsResponsible for establishing and maintaining an ongoing Quality Improvement ProgramResponsible for implementing ongoing process improvementResponsible for completion of all required reports and corrective action plansPromotes and ensures attainment of assigned clinical and operational metricsOversees hiring, on-boarding and maintenance of requirements for qualified personnelResponsible for compliant management of patient care from referral through dischargeOversees the handling of patient and employee complaints and is responsible for timely responses to grievances, identify discharge planning needs when applicableResponsible for oversight of on-call activities so that a qualified person is available at all times in person or via telecommunications during operating hours when patients are receiving or requesting services and participates in on-call activities where necessaryDesignates, in writing, a qualified person to act in his/her absence. If not a Registered Nurse, will consult with AVPCO to appoint a qualified Clinical Manager to oversee the clinical management of the offices (when applicable)Provides ongoing development support for direct reports and others and provide opportunities for growth and improvementMaintains involvement in and participation with state regulatory agencies and appropriate professional associationsResponsible for ongoing compliance with all current federal, state, and local regulations, Company policies and procedures, accrediting organization standards, and reimbursement guidelinesResponsible for oversight of revenue cycle managementEnsures that services are in compliance with ongoing contractual obligationsMay serve in the capacity of office administrator, appointed by and reporting to the Governing Body, and responsible for all day-to-day operations of the office. Those duties include ensuring that a clinical manager and operations manager is available during all operating hours; and ensuring that the office employs qualified personnel. In addition, if serving in the role of administrator, ensures that a qualified Alternate Administrator is selected and approved by the Governing Body to fulfill the role in the absence of the AdministratorPerforms other duties as assigned/necessaryMinimum Requirements:Bachelor’s Degree in Business/Marketing/Communications/Provider Relations (check state specific), and/or graduate of an accredited school of nursing, BSN preferredIf a Registered Nurse, must be licensed to practice in all states assignedPreferred two (2) years of training and experience in health service administration and/or Public Health or Home Health NursingPreferred one (1) year of supervisory or administrative experience in home health care or related health care programsKnowledge of home care requirements and third-party reimbursementAbility to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be requiredComputer proficiency including Microsoft Office suite (Word, Excel, etc)Any other requirements mandated by applicable federal, state or local laws State Requirements: Arizona-Three (3) years of administrative or supervisory experience, including two (2)years in health careDelaware-The Administrator is referred to as the “Director”. A Baccalaureate Degree in Health or health-related field required.Oklahoma-The Administrator must obtain and maintain the certificate to act as a home care administratorRhode Island-A physician may act as an administrator. If the administrator is not a nurse, the nursing service must be under the direction of a RN who is licensed in the state and who shall be responsible to the administrator for the management of professional services, standards of practice and other related professional aspects of patient care servicesTennessee-If not a Registered Nurse, must have one year of supervisory experience in home health care or related health program.Texas-The administrator may be a physician or a RN licensed in the state or an individual with education and experience in health care and one year of relevant experience. The administrator may also be a licensed therapist or licensed nursing home administrator with at least one year of management or supervisory experience in health related setting or an individual with a high school diploma or GED and at least two years of management or supervisory experience in a health related setting.Virginia-The administrator must be an employee of the agency and may not be an independent contractor. The administrator may serve as the clinical director as long as the individual meets the qualifications for and can fulfill the responsibilities of both job titles.Wisconsin- A physician, RN or a person with training and experience in healthcare administration and at least one year of supervisory or administrative experience in home health care or related health program.
Maxim Benefits:
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Health and Wellness
\t\t\t\t\t\t\t\tMedical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program \t\t\t\t\t\t\t
Retirement and Financial Security:
\t\t\t\t\t\t\t\tEmployee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits \t\t\t\t\t\t\t
Lifestyle Benefits:
\t\t\t\t\t\t\t\tPaid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program \t\t\t\t\t\t\t
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