**Overview** **_*** This position is contingent upon contract award ***_** SOSi is seeking an Operations Manager to join our team in El Paso Texas. The Operations Manager in a senior role, reporting to the Program Manager and will complete tasks within the area of Operations including scheduling, execution of service delivery, workforce engagement, and customer support for a language interpretation services program. Ensures successful completion of tasks and work activities at best value (Performance, Quality and Cost) to satisfy customer operational and contract requirements. **Essential Job Duties** + Manage a team of Interpreters as they efficiently execute diverse tasks to support our program. + Supports various other Managers and functional/process Leads in providing operational oversight of all inputs, outputs and outcomes associated with program Performance, specifically within the Resource and Fulfillment Operations workflow (e.g., Scheduling/Operations, Quality, and Cost Management processes). + Provides appropriate direct supervision and monitoring of Team members to ensure all requirements are completed on schedule and within stated compliance and work standards. + Works directly with supported contract/program Supervisors and Managers for scheduling requirements and work performance. + Ensures that all language interpreters working on the team are qualified to support one or more SOSi contracts; checks for initial and continuing interpreter competencies. Coordinates efforts with various business unit and program departments, to include Recruiting, Operations, Travel, Quality, and Finance. + Assists in the implementation of program policies, processes, procedures, and standards to help achieve business and operational objectives. + Utilizes various Microsoft suite products and other databases, software to achieve assigned tasks + Develops and maintains program files and program databases per direction of the Program Manager. + Maintains appropriate records of research methods and results of data collection. + Creates and distributes usage reports to the customer and to internal stakeholders. + Schedules, coordinates, leads, and provides reports on Team meetings to discuss potential issues that may be faced by team members and/or supported program Supervisors and Managers. + Perform other duties as assigned by the Program Manager. **Minimum Requirements** + Bachelor’s Degree preferred, this can be substituted with Military experience or equivalent coursework in business administration, finance, quality management or a related field. + Minimum of five years of related experience in administrative support, language services, case management, health and wellness services, and/or data management services fields, programs and/or operations. + Minimum of five years of supervisory experience. + Strong computer and software proficiency to include the use of word processing, email, spreadsheets and reports, high proficiency in typing and automated processes. + Experience working in a Government Contractor environment. + Must have strong organizational skills and attention to detailAbility to analyze situations, identify and define problems, create and implement workable solutions. + Ability to provide strong customer service. + Ability to collaborate in a team environment and utilize strong business acumen. + Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline-oriented workplace. + Ability to work with minimal supervision. **Preferred Qualifications** + Experience with interpretation, translation, or linguistic operations strongly preferred **Work Environment** + Normal office working conditions. + Location and work schedule is hybrid, remote. + Requires periods of non-traditional hours including consecutive nights or weekends when necessary. + May require ability to lift/and or move objects or packages of up to 25 lbs. + Approximate amount of travel time for the position is 5%. **Commitment to Diversity** SOSi does not discriminate against job applicants or employees on any legally recognized basis including, but not limited to age, race, color, religion, national origin, genetic information, sex, sexual orientation, gender identity or expression, marital status, disability, veteran status, or any other characteristic protected by applicable U.S. federal, state, and local laws.