**Job Title** Operations Manager **Job Description Summary** Responsible for managing local office support operations for Critical Solutions. This role will ensure that administrative and operational functions are provided in an efficient and effective manner. The Operations Manager will provide management oversight for of the building, teammate needs and Client meetings within their own office. They will work closely with the Managing Director within the Critical Solutions Group to provide support and implement strategic initiatives. **Job Description** Job Description Manage Office Operations + Creatively solve problems to ensure the CS offices operate in an efficient and effective manner + Provide formal leadership, mentoring and supervision to the administrative and office operations support staff + Organize, assist, oversee and lead internal meetings and events + Collaborate with counterparts in other markets to learn and utilize best operational practices + Evaluate and document innovative service delivery options and share insights across markets + Ensure that education, credentials and licensing of staff is current + Responsible for patterning with talent acquisition on all recruiting and onboarding + Take timely action with Human Resources to correct unsatisfactory conditions or performance issues + Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) + Oversee mail room operations and staff (i.e., mail sorting, postage machine, fax machines) + Oversee office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning + Ensure corporate standards and internal company processes and systems are leveraged + Act as a role model and mentor for the office staff + Coordinate and distribute work between support and Administrators if roles exist within local office Strategic Planning / Budgeting + Work with Regional Director of Operations to draft and finalize budget (revenue and expenses) + Work with FP&A and Director of Market Operations to build annual budget for office Vendor Management / Administration + Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor + Solicit and negotiate vendor bids, contracts, and pricing + Enter all new local vendors into Workday and cleanse data, if required Coordinate Events and Conferences + Oversee any events and conferences within the market + Manage budget, firm brand, marketing, and PR Other Administrative Duties + Manage onboarding for all local new hires, including preparing space and equipment + Work with Regional Director of Operations on business continuity issues such as emergency plans + Coordinate any moves by designing seating plan + Work in conjunction with IT, Real Estate and management on all moves + Track vacancy and utilization metrics within office + In the absence of an Administrator role within the office, perform administrative duties such as booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, run copy room or copier, submitting maintenance requests (See also Administrator / Senior Administrator job profiles for more information) Approve Expense Reports + Review and approve all expense reports and determine if expenses are appropriate and in policy in Expense system + Review business case for necessity of expenditure **Reporting relationship** Role will report to the following: + Regional Director of Operations Role may have the following reports: + Operations: Receptionist, Administrator, Senior Administrator, Executive Administrator, Office Coordinator, Senior Office Coordinator, Production Specialist **Metrics** Role will be evaluated on the following: + Management of costs to budget, keeping variances to a minimum + Positive attitude + Professionalism + Efficiency and dependability + Organization + Customer service and people skills + Market adoption and leadership of strategic corporate initiatives, such as CRM system + Desk and phone coverage, along with out of office coverage of support staff + Timeliness in delivering mail, copies + Timeliness and responsiveness to requests and conflict resolution **Background and Experience** Demonstrated experience should include: + Bachelor’s degree or equivalent experience + 3-5 years of administrative support experience + 2+ years of executive level support experience preferred Competencies + Exposure to project and process management + Proven ability in conflict resolution + Exposure to executive communications + Excellent written, oral, and presentation skills + Strong Microsoft Office Suite skills + Knowledge of the real estate industry and business model + Knowledge of Salesforce, Workday and budgeting software + Ability to plan, organize, and manage processes + Ability to read, comprehend, and analyze P&L statements + Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at **1-888-365-5406** or email **HRServices@cushwake.com** . Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”