Job Title

Operations Manager

Job Description Summary

Responsible for managing local office support operations for Critical Solutions. This role will ensure that administrative and operational functions are provided in an efficient and effective manner. The Operations Manager will provide management oversight for of the building, teammate needs and Client meetings within their own office. They will work closely with the Managing Director within the Critical Solutions Group to provide support and implement strategic initiatives.

Job Description

Job Description

Manage Office Operations

Creatively solve problems to ensure the CS offices operate in an efficient and effective mannerProvide formal leadership, mentoring and supervision to the administrative and office operations support staffOrganize, assist, oversee and lead internal meetings and eventsCollaborate with counterparts in other markets to learn and utilize best operational practicesEvaluate and document innovative service delivery options and share insights across marketsEnsure that education, credentials and licensing of staff is currentResponsible for patterning with talent acquisition on all recruiting and onboardingTake timely action with Human Resources to correct unsatisfactory conditions or performance issuesOversee and manage the purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.)Oversee mail room operations and staff (i.e., mail sorting, postage machine, fax machines)Oversee office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planningEnsure corporate standards and internal company processes and systems are leveragedAct as a role model and mentor for the office staffCoordinate and distribute work between support and Administrators if roles exist within local office

Strategic Planning / Budgeting

Work with Regional Director of Operations to draft and finalize budget (revenue and expenses)Work with FP&A and Director of Market Operations to build annual budget for office

Vendor Management / Administration

Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendorSolicit and negotiate vendor bids, contracts, and pricingEnter all new local vendors into Workday and cleanse data, if required

Coordinate Events and Conferences

Oversee any events and conferences within the marketManage budget, firm brand, marketing, and PR

Other Administrative Duties

Manage onboarding for all local new hires, including preparing space and equipmentWork with Regional Director of Operations on business continuity issues such as emergency plansCoordinate any moves by designing seating planWork in conjunction with IT, Real Estate and management on all movesTrack vacancy and utilization metrics within officeIn the absence of an Administrator role within the office, perform administrative duties  such as booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, run copy room or copier, submitting maintenance requests (See also Administrator / Senior Administrator job profiles for more information)

Approve Expense Reports

Review and approve all expense reports and determine if expenses are appropriate and in policy in Expense systemReview business case for necessity of expenditure

Reporting relationship

Role will report to the following:

Regional Director of Operations

Role may have the following reports:

Operations: Receptionist, Administrator, Senior Administrator, Executive Administrator, Office Coordinator, Senior Office Coordinator, Production Specialist

Metrics

Role will be evaluated on the following:

Management of costs to budget, keeping variances to a minimumPositive attitudeProfessionalismEfficiency and dependabilityOrganizationCustomer service and people skillsMarket adoption and leadership of strategic corporate initiatives, such as  CRM systemDesk and phone coverage, along with out of office coverage of support staffTimeliness in delivering mail, copiesTimeliness and responsiveness to requests and conflict resolution

Background and Experience

Demonstrated experience should include:

Bachelor’s degree or equivalent experience3-5 years of administrative support experience2+ years of executive level support experience preferred

Competencies

Exposure to project and process managementProven ability in conflict resolutionExposure to executive communicationsExcellent written, oral, and presentation skillsStrong Microsoft Office Suite skillsKnowledge of the real estate industry and business modelKnowledge of Salesforce, Workday and budgeting softwareAbility to plan, organize, and manage processesAbility to read, comprehend, and analyze P&L statementsKnowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”