JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

As an Operations Manager, you will manage the day-to-day operations for the Transaction Management team/ New York Accounts business, serving as the main point of contact for their team and its functionality across all accounts. You will play a critical role in the financial tracking and projections of a high-growth business, including both short- and long- term revenue forecasting.  This role will be a critical and valued partner to a client-facing team of real estate professionals, and ensure internal and external processes and needs are both met and exceeded. The Operations Manager will interface with local stakeholders and clients, and will play a key role in ensuring continuity and the highest levels of client service, while leading and managing a large, dynamic team of Transaction Managers and Account team resources. 

Key Responsibilities Include:

Financial and Data Analysis:

Partner with Finance to develop and manage annual budgets.Partner with Finance to maintain and report on revenue pipeline, forecast and goals.Ensure coverage, reimbursement of staff against business objectives and requirements.Conduct monthly and quarterly financial assessments and forecasts.Track team T&E against Account goals and business policies.Oversee ad-hoc, monthly, quarterly, and annual reporting to Markets Director.

Strategy Support:

Manage daily operations for the team, acting as the main point of contact, and execute business decisions on behalf of the team.Assist with strategic planning and decision-making for Accounts business, including annual business planning process, growth strategies, and opportunities for growth.Assist with content creation and business deliverables for producer meetings.

Team/People Management:

Facilitate performance reviews for Account Team resources.Manage workload, staffing bench of team resources.Coordinate onboarding of new hires and necessary training.Oversee a high-performing administrative team.Implement retention and recognition programs.Manage recruiting and hiring processes with appropriate internal teams.Support operations leaders and broker leads with documentation for broker exits.Manage Team Members professional development, including annual review process, training needs, and people management.Manage conflict as necessary amongst team.Interface with Facilities Management and local office teams as needed.

Qualifications:

Bachelor's degree in Business Administration, Management, Finance, or a related field.3+ years of experience in an operations, administrative, or similar role.Strong organizational and multitasking abilities.Excellent written and oral communication and interpersonal skills.Proficiency in data analysis and financial management.Familiarity with real estate licensing, training, and compliance.Strong background in Finance and P&L/budget oversight.Demonstrated leadership and collaborative management style.Proven experience building high-performance teams.Excellent project management and problem-solving skills.High comfort level working in a diverse environment.Proficiency in MS Outlook, Word, Excel, PowerPoint, and various technology platforms.

Estimated total compensation for this position:

90,000.00 – 100,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.