Reporting to the General Manager, this position leads the Operations Solutions team. This department within Albireo Energy supports project capabilities across Albireo Energy portfolio of projects. This position oversees each component of the Project initiative including: Engineering, Project Management, Programming, Installation and Checkout. In addition, this position identifies market requirements, provides education, functions as a customer liaison, defines and develops solutions, and strives for continuous improvement. As the solutions lead this person oversees revenue and utilization commitments of all Customer Support Managers and teams.

Responsibilities:

 A key member of the Albireo Operations Management team responsibilities include:

Mentor and train project managers to improve communication skills, customer relationships and conflict resolution. Provide specific and timely Performance Management for all direct reports to include but not limited to SMART targets, reviews, feedback, training, mentoring, coaching. Assess all Project Managers against a standard of excellence and identify specific areas of improvement. Achieve forecasting accuracy for pending quarter and end of year to allow for better planning and reporting. Lead all Work in Progress (WIP) monthly meetings and holds accountability to cost complete estimates. Project variance. Participate with sales team in project estimates prior to sales booking. Ensure that the correct resources are identified and involved. Maintain a current and thorough understanding of industry trends as they apply and incorporates these into AE’s offer portfolio and business strategy as appropriate. Ensure that effective and efficient systems and standard operating procedures are in place to enable superior performance that will ultimately drive value for our clients. Contribute to driving business development and retention objectives via technical capability, service excellence and education to internal and external clients and customers.