OPERATIONS MANAGER Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4820878) Apply  OPERATIONS MANAGER Salary $76,882.00 - $150,956.00 Annually Location Houston, Texas Job Type Full Time Job Number 36214 Department HOUSTON POLICE DEPARTMENT Opening Date 02/05/2025 Closing Date 2/11/2025 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: ALL PERSONS Job Classification: OPERATIONS MANAGER Posting Number: PN# 36214 Division: TECHNOLOGY SERVICES Reporting Location: 1200 TRAVIS ST. Workdays & Hours: MONDAY – FRIDAY; 8 AM – 4 PM* *Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: Supervises operation of computer equipment, unit recording equipment, keypunching and verifying machines and other media conversion devices. RESPONSIBILITIES: • Supervises, coordinates and directs the activities of subordinate supervisors in systems documentation and production data files • Provides technical advice regarding equipment evaluation, selection and installation; reviews new equipment performances. • Implements operations procedures and techniques to improve efficiency. • Projects effects of new applications on equipment operations. • Prepares daily operational reports indicating any malfunctions of equipment, absentees, and those programs that are carried over to another shift. • Coordinates with recovery personnel on those programs which were aborted to maintain schedule effectiveness; coordinates with user departments when necessary. • Reports operating activities to management and makes recommendations improving the efficiency of the operations. • Formulates section's long-term goals and objectives. • May implement cost savings plans. • May sit on management panels for technical project reviews. WORKING CONDITIONS: The position is physically comfortable; the individual has discretion about walking, standing, etc. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. “Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.” If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS: Requires an Associate's degree in Computer Science, Business Administration, Mathematics or a closely related field. EXPERIENCE REQUIREMENTS: Seven years of experience in the maintenance and operation of computer or data originating systems or a closely related field are required. Directly related professional experience may be substituted for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS: None PREFERENCES Computer Inventory: Operations Manager will work with divisions Technology Coordinators (TC’s) / Inventory Custodians, and Warehouse team to validate all divisions computer inventories are accurate and up to date. Compare active computers on HPD network to divisions computer inventory in EAM. Based Metrics: To productively manage the Field Service / Desktop Support group, effective, measurable performance metrics of their performance is needed. These metrics will focus on the performance of Field Services / Desktop Support group. It will be the responsibility of the Operations Manager to develop these metrics in conjunction with his group and approval from ISA manager. It will be the responsibility of the Operations Manager to have his group publish these metrics on a cadence not to exceed monthly. All metrics should be focused on outcomes that promote efficiency and productivity. Performance will be judged on the metrics themselves, speed to implement them, and effectiveness to show improvement against them. The metrics must show direct correlation to desirable outcomes. Customer Service: The enablement of customer value is key to success for the Field Service/Desktop group. The speed and effectiveness of the group in supporting both maintenance and value add requests is key to this enablement. There is an expectation that the group will also point out when requests are not proper, do not provide value, or do not support the approved technology roadmap for the police force. **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.** GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION NO SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification. Pay Grade 27 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (713-308-1285). If you need special services or accommodations, call (713-308-1289). (TTY 7-1-1 ) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE – Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 11 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit http://www.houstontx.gov/hr/benefits.html 01 What is the highest level of education you have obtained? + Less than a High School diploma/GED + High School diploma/GED + Associate's Degree or higher. 02 What field of study is your degree in? + Computer Science + Business Administration + Mathematics + A related field of study + I do not have a degree 03 If selected "Related field of study", please indicate the degree you obtain (see resume is not acceptable, if statement does not apply please insert N/A) 04 How many verifiable years of experience do you have in the maintenance and operation of computer or data originating systems or a closely related field? + Less than 7 years + 7 years but less than 8 years + 8 years but less than 9 years + More than 9 years + None 05 Please explain the type of related professional Information Systems experience you have. 06 Do you have verifiable experience with the following? (Select all that apply) + Managing and maintaining cloud infrastructure, Azure preferred. + Managing and maintaining Hyperconverged infrastructure, Nutanix preferred. + Managing and maintaining virtualization environment, Hyper-V preferred + Managing and maintaining Microsoft Active Directory infrastructure. + Managing and maintaining Microsoft 365 services (Exchange Online, Teams, OneDrive, Intune, etc.) + Managing and maintaining Microsoft Active Directory infrastructure + Managing and maintaining a San Storage infrastructure. + Analyzing daily operational reports indicating any malfunctions of equipment or applications and identify a solution to resolve the operational issue to improve the efficiency of the operation which will drive improved end user productivity. + None of the Above 07 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No Required Question