**We have an exciting opportunity within our Vendor Finance, Commercial Equipment Finance Operations team.** **The Operations Manager will manage a team of 10+, assist with escalations, collaborate with multiple stakeholders, and work with the team to achieve leadership goals and partner on SLAs. Leadership experience and Vendor Finance experience is strongly desired.** **This is an excellent hybrid opportunity based at our Tempe location.** Conducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures. Provides assurance as to the quality of the files, and promotes efficient and effective processes and work flow. + Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do. + Ensures alignment between values and behaviour that fosters diversity and inclusion. + Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through. + Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. + Attracts, retains, and enables the career development of top talent. + Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance needs. + Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder + Monitors account files that have an irregular status to make sure corrections are completed within the required timeline and comments support any delay as outlined in the standard procedures. + Builds effective relationships with internal/external stakeholders. + Ensures alignment between stakeholders. + Collects information needed to review documents. + Breaks down strategic problems, and analyses files/documents to provide insights and recommendations. + Builds change management plans of varying scope and type; leads or participates in a variety of change management activities. + Executes work to deliver timely, accurate, and efficient service. + Provides input into the continuous improvement of business processes and procedures within the scope of the work team. + Integrates information from multiple sources to enable more efficient processes, enhanced file analysis and/or streamlined reporting. + Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences + Completes investigations, assigned tasks, reports, and contributes to overall review assessments in a timely and accurate manner with appropriate diligence. + Collaborates with team members to identify and resolve all irregularities, errors, and observations that are related to both the lending documentation and decision process. + Collaborates in identifying, recommending and implementing improvement initiatives that improves file review process, maximizes risk return and/or improves the customer experience through the lending process. + Responds directly to standard inquiries and instructions from internal business partners or other stakeholders (e.g., other operations teams) according to guidelines. + Ensures data quality and adherence to all relevant policies and procedures. + Escalates issues, where necessary, as per guidelines. + Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. + Exercises judgment to identify, diagnose, and solve problems within given rules. + Works independently on a range of complex tasks, which may include unique situations. + Broader work or accountabilities may be assigned as needed. **Qualifications:** + Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. + Leadership / Managerial experience + Knowledge of core operations systems - Very good. + Knowledge of Equipment Finance, lending products, including residential, commercial, consumer and leasing and loan/mortgage operations processes and activities – Very good. + PC skills (MS Word, Excel, PowerPoint) – Very good + Experience with Siebel, Touchless, Info Lease systems is an asset. + Time management skills – Very good. + Ability to multi-task in a fast-paced environment. + Technical proficiency gained through education and/or business experience. + Verbal & written communication skills - In-depth. + Collaboration & team skills - In-depth. + Analytical and problem solving skills - In-depth. + Influence skills - In-depth. + Data driven decision making - In-depth. **Salary:** $50,400.00 - $93,600.00 **Pay Type:** Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards **About Us** At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.